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167: Building and Developing Great Leaders
Could your company's high turnover rates directly result from poor leadership?
On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered "accidental managers"—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations, leading to workforce dissatisfaction and ineffective leadership, and emphasize the need for structured training and supportive frameworks to cultivate true leaders.
Dive into what makes a leader effective or ineffective, drawing insights from a…
The skinny
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