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161: Improve CX in Contact Centers with Technology
Can AI revolutionize customer service?
In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer interactions across phone, email, social media, and online chat while also addressing the industry's fears and resistance to the potential replacement of human roles.
Have you ever wondered how virtual avatar interviews could streamline the hiring…
The skinny
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