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181: Creating Your Customer Experience Action Statement
Creating Your Customer Experience Action Statement
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they interact with a customer.
Learn:
How this action statement helps every team member focus on the micro-moments that drive customer loyalty.
If your employees only remember one company statement (i.e. mission, purpose…
The skinny
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