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174: How to Create a Customer Service Revolution in Policing
Chief Revolution Officer John DiJulius talks with Sandy D'Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Academy 2021 and she won the 2022 Customer Experience Executive of the Year.
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Why the Charlotte Police Department felt the need to become the Chick-fil-A of law enforcement.
How Sandy handled all the enormous obstacles along the way
How to avoid…
The skinny
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