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157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience
Can you imagine a brand so powerful that its customer service makes it indispensable?
On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of "Make Your Brand Legendary," joins John to inspect the shifts in customer service and employee experience. We tackle the "employee roulette" and the "five Es" of hospitality that every brand should embody. Scott's insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company's longevity and prosperity.
Welcome to the age of AI, where digital interns…
The skinny
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