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127: 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets - and How to Avoid or Fix It
Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a significant drop in customer service.
That's what happened to Starbucks, and in this episode of The Customer Service Revolution, we learn from their experience, identifying the crucial lessons about maintaining company culture during rapid expansion and why hiring the right people is critical.
We're hitting hard on the six major culprits behind a declining customer experience: compromised hiring, fast-tracking new employees, increased…
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