Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
103: The State of Customer Experience
We have been in a customer service recession since the start of the pandemic. The American Customer Satisfaction Index, which measured every industry this year, noted that we hit a 17-year low in customer satisfaction. Things have not been pretty in the world of customer experience.
In this episode, we're explaining the reason for all of these things and discussing the state of customer experience in 2023. John DiJulius presented the talk we're sharing today during the Customer Service Revolution Conference in November.
Tune in to learn where we're at with customer experience as we make our…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.