117: How to Crush the Competition with Service

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · May 17, 2023 · 29m

Customer service is often seen as a "soft skill," something nice to have but not necessary for a business to run well. It's an afterthought, and this is especially true for small businesses.

When small businesses can learn customer service skills from larger ones, the business owners can see them flourish and thrive. You're delivering a high level of service in what may be an unexpected environment. It takes an everyday experience and transforms it into a special one.

In this episode of The Customer Service Revolution, John interviews Hank Ebeling, owner of H4 Training, author, and podcast…