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142: Customer Experience Design in Healthcare
Unlock the secrets to elevating your business through the power of exceptional customer service with Matt Jensen.
On this episode of The Customer Service Revolution, we cover Matt's journey with Vance Thompson Vision, revealing how an unwavering commitment to customer experience has propelled them to the forefront of vision care. We uncover the necessary ingredients for becoming a brand that customers cannot live without, from the art of presentation skills in leadership to fostering a culture where every team member feels empowered to perform acts of kindness.
As we unravel the leadership…
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