Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
068: Stop Calling It a Labor Shortage, It Is a Turnover Crisis
Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis.
Learn:
Why CX Strong should be your company's highest priority right now
Why overall customer satisfaction is at a 15-year low
What are the two biggest mistakes companies are making right now?
How performance is contagious
Resources mentioned:
www.thedijuliusgroup.com
The Customer Service Revolution Podcast
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.