Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
050: World Class Leadership
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or "Murray," Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group's Methodology, World-Class Leadership.
You will learn:
How to create a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization.
Walking the talk.
Every world-class customer service organization is world-class to work for.
It takes world-class leadership to provide passion, inspiration, and discipline…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.