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049: The Customer Experience Cycle
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy about the power of establishing consistency throughout every customer touchpoint and creating systems and processes that remove variation and provide a consistent customer experience.
You will learn:
How to transform even your mundane interactions into memorable experiences
How to identify the inconsistencies in your business and others
How to create your non-negotiable service standards to become the…
The skinny
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