089: Creating a Culture that Attracts and Keeps the Best Talent

Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders · Jun 8, 2022 · 33m

Here at The DiJulius Group, we're often surprised by how many leaders don't think they are responsible for creating the culture they want in their organization.

The truth is, only leaders can institute change like this. As the leader, you set the pace for how everyone else will perform their duties and serve your customers.

On top of this, as entrepreneurs, we need to be training the leaders within our organizations. We need to teach them how to lead in a way that creates the company culture we desire.

In this episode, Dave Murray, Senior Customer Experience Consultant for The DiJulius Group…