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090: CX Focus Fuels Extreme Growth
The pandemic of the last couple years has proved how important customer experience is. Organizations and leaders have learned that they won't survive if they don't have a solid customer experience in place and train all of their employees to institute it consistently.
Jay Juffre, the Executive Vice President of ImageFIRST, learned this firsthand. Jay has grown up in the textile and industrial laundry industry – holding just about every job you can imagine. He was tapped to oversee ImageFIRST's customer experience initiative back in 2013 and still does today.
Because of his experience trail…
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