Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
043: A Customer Experience Action Statement
In this episode, Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group. John and Dave talk about how the best customer service companies in the world all have a customer experience action statement (formally known as the customer service vision statement). It is a clear call to action of what each and every employee should intentionally achieve every time they interact with a Customer.
You will learn:
Why we changed the name from a customer service vision statement to a customer experience action…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.