Shows / Within the Trenches
Episodes
Within the TrenchesWithin the Trenches Ep 678
Episode 678 features Scott Sells, who sat down with me to share his son Masons' story, what the Mason Sells AED Coordination Act is, and how it will help 911…
Within the TrenchesWithin the Trenches Ep 677
Episode 677 features Anthony, a 911 professional out of Arizona. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics –…
Within the TrenchesWithin the Trenches Ep 676
Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook |…
Within the TrenchesWithin the Trenches Ep 675
Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels…
Within the TrenchesWithin the Trenches Ep 674
Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana. Episode topics – How childhood experiences and early influences led to a career in…
Within the TrenchesWithin the Trenches Short Story - I Just Hear Fire
A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved…
Within the TrenchesWithin the Trenches Ep 673
Episode 673 features Christina, a peer support specialist, and 911 professional at Cary PD in NC. This episode is sponsored by RapidSOS - Facebook | LinkedIn |…
Within the TrenchesWithin the Trenches Ep 672
Episode 672 features Chantele, an Emergency Dispatcher with Maryland State Police. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 671
Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X…
Within the TrenchesWithin the Trenches Ep 670
Episode 670 features four powerful stories that reflect on the 25th anniversary of 9/11. Episode topics – Personal accounts from dispatchers, EMTs…
Within the TrenchesWithin the Trenches Ep 669
Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager's Conference. Episode topics – Real-life stories from dispatchers and center managers about…
Within the TrenchesWithin the Trenches Ep 668
Episode 668 features a solo episode in celebration of a Decade of Voices, the tenth anniversary of the #IAM911 movement. Episode topics – The 10-year…
Within the TrenchesWithin the Trenches Ep 667
Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode…
Within the TrenchesWithin the Trenches Ep 666
Episode 666 features a solo episode where we visit an archive of past 911 calls. This episode is sponsored by RapidSOS Episode topics – The origins of Within…
Within the TrenchesWithin the Trenches Ep 665
Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 664
Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway. Episode…
Within the TrenchesWithin the Trenches Ep 663
Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan…
Within the TrenchesWithin the Trenches Ep 662
Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook |…
Within the TrenchesWithin the Trenches Ep 661
Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence." Sponsored by…
Within the TrenchesWithin the Trenches Ep 660
Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals. Sponsored…
Within the TrenchesWithin the Trenches Ep 659
Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch. Sponsored by RapidSOS -…
Within the TrenchesWithin the Trenches Ep 658
Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911. Sponsored by RapidSOS -…
Within the TrenchesWithin the Trenches Ep 657
Episode 657 features Cheyenne, a 911 professional out of Kansas. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Transitioning from…
Within the TrenchesWithin the Trenches Ep 656
Episode 656 features an Open Mic LIVE solo episode. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Highlights and behind-the-scenes…
Within the TrenchesWithin the Trenches Ep 655
Episode 655 features Mel, a 911 professional out of a regional agency in Missouri. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The…
Within the TrenchesWithin the Trenches Ep 654
Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely…
Within the TrenchesWithin the Trenches Ep 653
Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas. Episode topics – How Nadine accidentally started her public safety career after…
Within the TrenchesWithin the Trenches Ep 652
Episode 652 features a Series Finale of the Most Important Seconds broadcast. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Recap of…
Within the TrenchesWithin the Trenches Ep 651
Episode 651 features a Most Important Seconds broadcast. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Behind-the-scenes look at…
Within the TrenchesWithin the Trenches Ep 650
Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week. Sponsored by RapidSOS - Facebook…
Within the TrenchesWithin the Trenches Ep 649
Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?" Sponsored by…
Within the TrenchesWithin the Trenches Ep 648
Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web The 911 Chaplain Initiative…
Within the TrenchesWithin the Trenches Ep 647
Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode…
Within the TrenchesWithin the Trenches Ep 646
Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 645
Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in…
Within the TrenchesWithin the Trenches Ep 644
Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a…
Within the TrenchesWithin the Trenches Ep 643
Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the…
Within the TrenchesWithin the Trenches Ep 642
Episode 642 features Alora, director at Unacoi 911 out Tennessee. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – How Alora got started…
Within the TrenchesWithin the Trenches Ep 641
Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics –…
Within the TrenchesWithin the Trenches Ep 640
Ep 640 features Shannon, a 911 professional out of Virginia. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Dispatchers' experiences…
Within the TrenchesWithin the Trenches Ep 639
Ep 639 features Hannah, a 911 professional out of Florida. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 638
Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers…
Within the TrenchesWithin the Trenches Ep 637
Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Shout out…
Within the TrenchesWithin the Trenches Ep 636
Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 635
Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by…
Within the TrenchesWithin the Trenches Ep 634
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a…
Within the TrenchesWithin the Trenches Ep 633
Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web How…
Within the TrenchesWithin the Trenches Ep 632
Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook |…
Within the TrenchesWithin the Trenches Ep 631
Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X |…
Within the TrenchesWithin the Trenches Ep 630
Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 629
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Episode topics – Anthony's path from growing up…
Within the TrenchesWithin the Trenches Ep 628
Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web…
Within the TrenchesWithin the Trenches Ep 627
Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC). Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS -…
Within the TrenchesWithin the Trenches Ep 626
Ep 626 features Jim Schmidt, father of Gabby Petito, first responder, and secretary of the Gabby Petito Foundation. This is a special crossover episode with…
Within the TrenchesWithin the Trenches Ep 625
Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana. Sponsored by INdigital - Facebook |…
Within the TrenchesWithin the Trenches Ep 624
Ep 624 features Victoria, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web Episode topics – Navigating the massive APCO…
Within the TrenchesWithin the Trenches Ep 623
Ep 623 features Mandi, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web Episode topics – Mandi's journey from a small…
Within the TrenchesWithin the Trenches Ep 622
Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –…
Within the TrenchesWithin the Trenches Ep 621
Ep 621 features Brianna, a 911 professional out of Pennsylvania. Episode topics – Brianna's unconventional start in public safety and how an EMT background led…
Within the TrenchesWithin the Trenches Ep 620
Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –…