Within the Trenches Ep 676
Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.
This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role
Lessons in leadership and mentorship from over 40 years in the industry
Strategies for supporting new dispatchers and building resilience on the team
Addressing challenges like burnout, low staffing, and the importance of a supportive work culture
Why public education and community engagement are…
The skinny
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