Within the Trenches Ep 629
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Episode topics –
Anthony's path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch
The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons
Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses
How burnout, compassion, and teamwork shape dispatchers over time
Rapid changes in 911 technology and how the role continues to evolve amidst new tools…
The skinny
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