Within the Trenches Ep 669
Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager's Conference.
Episode topics –
Real-life stories from dispatchers and center managers about entering and growing in 911 careers
The importance of resilience, support systems, and coping mechanisms in emergency communications
Advancements in Next Generation 911 technology and statewide disaster response strategies
Generational impacts, career motivation, and memorable calls in the dispatch profession
Recruitment advice and resources for those considering a career as a 911 telecommunicator in North Carolina
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The skinny
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