Within the Trenches Ep 636
Ep 636 features Carolyn, a 911 professional out of Texas.
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Carolyn's unexpected start in public safety and her early experiences in dispatch.
The significance and emotional impact of receiving the Guiding Light Award.
Memorable calls and moments that shaped Carolyn's career and perspective.
Major shifts in technology over the last three decades, including AI and real-time crime centers.
Advice for new dispatchers and the importance of mental health and giving grace in the profession.
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The skinny
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