Within the Trenches Ep 658
Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.
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Episode topics –
The truth about tracing 911 calls and caller location technology
Why dispatchers ask so many questions during emergencies
The realities of putting callers on hold and response times
The misconception that dispatchers "just sit and answer phones"
Staffing shortages, burnout, and what really goes on behind the scenes
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The skinny
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