Within the Trenches Ep 662

Within the Trenches · Jul 23, 2026 · 1h 31m

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.

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Episode topics –

Erica's journey from the ER to a 13-year dispatch career

Training philosophy: building trust, sharing mistakes, and modernizing the culture

Public education efforts and common 9-1-1 misconceptions

Burnout, boundaries, and the decision to reclaim personal well-being

The shift toward hope, teamwork, and why this profession is still worth saving

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