Within the Trenches Ep 620
Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
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Episode topics –
The realities and challenges of starting a career in 911 dispatch decades ago
How conference networking and volunteering can impact your career and growth
The drastic changes in technology from paper logs to AI-assisted call management
The importance of mental health support and culture change in emergency communications
Memorable, high-impact calls and advice for those entering or working in the dispatch profession
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The skinny
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