Within the Trenches Ep 632

Within the Trenches · Dec 14, 2025 · 1h 35m

Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.

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Episode topics –

First-hand accounts of Hope's early days as a young dispatcher and her baptism by fire

The unique demands and life-or-death challenges of working in rural, small-town dispatch centers

The critical impact of effective training, team culture, and mentorship in 911 centers

Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene

Lessons in leadership, mental health…