Within the Trenches Ep 621
Ep 621 features Brianna, a 911 professional out of Pennsylvania.
Episode topics –
Brianna's unconventional start in public safety and how an EMT background led to a dispatch career
Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls
Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality
The evolving culture around wellness and mental health in 911 dispatch
Brianna's powerful personal "why" for serving in emergency communications and what she wishes she'd known at the start
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The skinny
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