Shows / Banking Transformed with Jim Marous
Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
Episodes
Banking Transformed with Jim MarousIs Your Bank Ready for Stablecoins and AI Agents?
A Coinbase-commissioned study by The Block Research found that 7 of the 10 largest U.S. banks have tested stablecoins or tokenized deposits for settlement, and…
Banking Transformed with Jim MarousInside U.S. Bank’s Innovation Culture
Download the Innovation in Retail Banking report: https://www.digitalbankingreport.com/trends/innovation-in-retail-banking-2025/?IV60 U.S. Bank gets customer…
- Banking Transformed with Jim Marous
Why Easy Banking May Beat Delighting Customers
Financial institutions should make it easy to do business with them their first priority. One community bank got account opening to 2 minutes and 13 seconds…
- Banking Transformed with Jim Marous
Money 20/20: A Firehose Dose of Where Banking Is Heading
Download the 2026 Retail Banking Trends and Priorities report from the Digital Banking Report…
- Banking Transformed with Jim Marous
Why KeyBank Says No to Good Ideas
Victor Alexander explains how a $185 billion bank takes on giants and fintechs by funding fewer priorities and finishing them. Flashback Friday: In this 2025…
- Banking Transformed with Jim Marous
9 Growth Strategies for Banks and Credit Unions in 2027
Get the 2026 Retail Banking Trends and Priorities report from the Digital Banking Report: https://digitalbankingreport.com/?YouTubeIV58 Banks and credit unions…
- Banking Transformed with Jim Marous
Why a Bank Built a Fintech to Compete With Itself
Download the free Innovation in Retail Banking report, with insights from 170+ banking executives worldwide: https://www.digitalbankingreport.com/dbr/dbr314…
- Banking Transformed with Jim Marous
A New Threat to Banks and Credit Unions from Robinhood
A bank or credit union that waits for balances to grow before helping a customer start investing may be handing the relationship to Robinhood Banking…
- Banking Transformed with Jim Marous
Voice AI Personalized for Each Banking Customer
Banks can give each customer a VIP on the phone with voice AI, if trust comes first. Bland CEO Isaiah Granet says his AI already handles more than 3 million…
- Banking Transformed with Jim Marous
You Can Replicate Amazon’s Powerful New Tool
Hear the full conversation with Jorge Camargo of Bank of America on Banking Transformed: https://www.youtube.com/watch?v=KibFqG47KzQ Banks and credit unions…
- Banking Transformed with Jim Marous
Turning Data Into Better Banking
Community banks and credit unions keep pace by putting their own data to work for customers. Many community banks and credit unions already have the…
- Banking Transformed with Jim Marous
Could Venmo Become Your Customer's Primary Bank?
PayPal and Venmo already have brand recognition and a huge customer base. Can they become your customers' primary bank in the future? PayPal's CEO has shared…
- Banking Transformed with Jim Marous
A Look Back: The 2023 AI Forecast for Banking
Microsoft's financial services data chief forecast in 2023 how banks would use generative AI. Charles Morris now leads agentic enterprise strategy at Truist…
- Banking Transformed with Jim Marous
How to Win Millennial and Gen Z Customers
Download Alkami's 2026 Generational Trends in Digital Banking research: https://www.alkami.com/resources/research/2026-generational-trends-in-digital-banking-re…
- Banking Transformed with Jim Marous
How To Turn Partnerships Into Growth
A $3.2 billion credit union chooses its digital partners from member surveys, and the results show. Chartway Credit Union runs $3.2 billion in assets and…
- Banking Transformed with Jim Marous
How Meta's Muse Changes the Banking Relationship
Agentic AI: Powering the Self-Driving Bank: https://www.digitalbankingreport.com/trends/agentic-ai-powering-the-self-driving-bank/ A bank or credit union that…
- Banking Transformed with Jim Marous
How to Fix the CX Gap in Banking
Bank and credit union leaders are misjudging what frustrates their customers most, and the fix starts with leaders hearing those customers firsthand. In a…
- Banking Transformed with Jim Marous
The Priorities for Banking as We Plan for 2027
Most banks and credit unions chase new deposits before growing the relationships they already have. Megan Pannier of Fiserv says onboarding has been an…
- Banking Transformed with Jim Marous
Be There When Customers Need You Most
Read the research: https://finhealthnetwork.org/programs/financial-health-pulse Hear the podcast: https://youtu.be/VNylQkBCmBM?t=412 A customer of more than 20…
- Banking Transformed with Jim Marous
The Real AI Risk Facing Banks and Credit Unions
Download the 2026 Retail Banking Trends and Priorities report for free: https://www.digitalbankingreport.com/trends/2026-retail-banking-trends-and-priorities/?Y…
- Banking Transformed with Jim Marous
The Growth Opportunity in Your Data
Lifecycle campaigns beat acquisition by 2 to 6 times. Acquisition still gets the budget. Marquis analyzed thousands of campaigns across more than 100 banks and…
- Banking Transformed with Jim Marous
How Gamification Can Increase Relationship Growth
Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn't closed. Nobody is paying them to do it. That is…
- Banking Transformed with Jim Marous
Your Rewards Program Secret Weapon
The most valuable thing a rewards program does has almost nothing to do with the reward. Bank of America reopened its rewards program this year and has…
- Banking Transformed with Jim Marous
Bank of America's Loyalty Rewards Reset
Bank of America dropped the $20,000 minimum. 5 million clients enrolled. For most of the last decade, a large bank rewards program was something a client…
- Banking Transformed with Jim Marous
Marketing is Still Not AI Ready
2026 State of Financial Marketing report is available for free at https://www.digitalbankingreport.com/trends/2026-state-of-financial-marketing/?YouTube More…
- Banking Transformed with Jim Marous
The Technical Debt Your Vendors Control
Your vendor may own the technology debt. Your institution owns the consequences. Technical debt is usually discussed as a money-center bank problem, so…
- Banking Transformed with Jim Marous
Fifth Third Succeeds Through Empowered Employees
Melissa Stevens has a rule at Fifth Third: your employees are your brand. The chief marketing officer of one of banking's strongest regional brands joins Jim…
- Banking Transformed with Jim Marous
Banking’s AI Gap: Faster Tasks, Same Results
We won the adoption argument. Every hand in the room. And the income statement didn't notice. Four years ago, Jim Marous asked a room of bankers how many had…
- Banking Transformed with Jim Marous
How to Find Real Differentiation in Banking
Most institutions aren't undifferentiated. Their differences are unwitnessed. Cover the logo on the mobile app, the website and the branch sign, and most…
- Banking Transformed with Jim Marous
Customer Experience, Straight Up, with Jay Baer
Customer experience expert Jay Baer is stepping away from the keynote stage after 17 years and moving deeper into the world of tequila. He joins Jim Marous for…
- Banking Transformed with Jim Marous
The Growth Your NPS Can't See
Your NPS went up again last quarter. It still can't tell you which customers actually sent you somebody. Gallup studied more than 24,000 banking customers. Run…
- Banking Transformed with Jim Marous
Serving the Businesses Hiding in Your Portfolio
There is a $1.7 trillion blind spot sitting inside your bank or credit union right now. The Census Bureau counts 29.8 million businesses in the United States…
- Banking Transformed with Jim Marous
Building the AI-Forward Bank
Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial intelligence to make…
- Banking Transformed with Jim Marous
The Hidden Cost of Your KYC Process
Your institution is spending real money to bring people to the front door, and most of them never get through it. Cornerstone Advisors found 3.36 digital…
- Banking Transformed with Jim Marous
Organic Growth is Within Your Daily Reporting
Organic Relationship Growth is Easier Than Prospecting and Available Daily Your cheapest growth engine is the customer whose transaction history you're already…
- Banking Transformed with Jim Marous
What Technology Can't Fix
Lay a new core over a broken process, and the process just runs faster. Darius Wise told his staff the credit union was not good at what it did. Red Rocks was…
- Banking Transformed with Jim Marous
The Credit Moment Banks Keep Missing
Banks and credit unions rate higher than the fintechs on buy now, pay later. J.D. Power scores bank programs at 704 for customer satisfaction, compared with…
- Banking Transformed with Jim Marous
Why Your Next CEO Needs More Than Tenure
Deep institutional experience isn't enough for the job ahead. New thinking alone isn't either. Your next CEO has to bring both. CEOs in financial services stay…
- Banking Transformed with Jim Marous
How to Maximize Relationship Depth
A new account costs a bank or credit union over $400 to win, yet more than 40% go inactive within the first year. In this episode of Banking Transformed, Jim…
- Banking Transformed with Jim Marous
The Insight Gap Inside Your Bank
Your bank knows the customer. The employee sitting across from that customer usually does not. Banks and credit unions have spent millions learning about the…
- Banking Transformed with Jim Marous
The Branch as a Digital Growth Engine
Branch networks in the United States are growing again, yet only 9% of consumers name branches as their preferred way to bank. Both facts are true because the…
- Banking Transformed with Jim Marous
Banking 2050: Who Owns the Customer?
Nick Cowell, Principal and US retail banking leader at Deloitte, joins Jim Marous to unpack the firm's new series, 2050: Banking Beyond, and the question at…
- Banking Transformed with Jim Marous
What You Can't Buy From a Solution Provider
The platform may have been designed to transform the institution, but often, the institution ends up redesigning the platform instead. Two institutions…
- Banking Transformed with Jim Marous
How Nubank Could Reprice U.S. Deposits
Nubank can change the economics of deposits that it has never won. The Brazilian digital bank has conditional approval for a U.S. national bank charter and…
- Banking Transformed with Jim Marous
Banks Have More Data But Still Can't Get Personal
Banks and credit unions have never known more about their customers. So why does so much of banking still feel impersonal? In this episode, David Acevedo, Vice…
- Banking Transformed with Jim Marous
YouTube: Banking's New Front Door
We can have all the trust in the world, but still lose the moment. Consumers aren’t asking many of their first financial questions in a bank branch anymore…
- Banking Transformed with Jim Marous
Why Readiness Beats AI in Banking
The five biggest U.S. banks just cleared more than $49 billion in a single quarter, and most coverage treated it as a record profits story. The more important…
- Banking Transformed with Jim Marous
Why BofA Is Betting on Branches
What if the biggest myth in banking is that customers don’t need branches anymore? Because every time Bank of America opens a new financial center, digital…
- Banking Transformed with Jim Marous
Understanding the New Fintech Charter Race
A charter can take your products. It can't take your relationships — unless you let it. In the first half of 2026, two dozen companies lined up to become…
- Banking Transformed with Jim Marous
Winning the New War for Banking Primacy
Your dashboard says you are their primary bank. You may only be their vault. More than half of the new checking accounts opened today are additional accounts…
- Banking Transformed with Jim Marous
2026 Mid-Year Review with Ron Shevlin
What actually mattered in banking during the first half of 2026 — and what was just noise? Jim Marous welcomes Ron Shevlin, Chief Research Officer at…
- Banking Transformed with Jim Marous
Future of Bank Segmentation Is Conversational
Your bank has a birth date for every customer and almost no idea who any of them really are. In this Banking Insights Video, Jim Marous argues that age-based…
- Banking Transformed with Jim Marous
How to Build a 6-Minute Loan Process
A six-minute loan process comes down to a handful of decisions any institution can make. Jim Marous talks with Adam Cadmus of The Atlantic Federal Credit Union…
- Banking Transformed with Jim Marous
Google Finance App: Why Google Doesn’t Need to Become a Bank
On June 25, 2026, Google launched a new Google Finance app. It looks like a market-data tool. It is the opening move in Google’s banking reset, and Google…
- Banking Transformed with Jim Marous
Building a Modern Bank Around Partnerships
There is a quiet danger in banking. You get very good at one thing, and you keep doing it right up until the market shifts under you. Barclays built one of the…
- Banking Transformed with Jim Marous
The Bank Run That Won’t Look Like One
The next bank run will not look like a run. No crowd, no panic, just balances leaving quietly as customers’ AI agents move money to a better rate while…
- Banking Transformed with Jim Marous
Turning New Accounts Into Primary Relationships on Day 1
A newly opened account usually starts in third place. Here is how banks turn new customers into primary relationships in the first 90 days. The average…
- Banking Transformed with Jim Marous
What the Apple Store Can Teach Retail Bankers
Ron Johnson created the Apple Store and the Genius Bar. Here is what banks can learn from him about trust, branch design, and the future of human experience in…
- Banking Transformed with Jim Marous
The SoFi Cross-Buy Engine Fuels Amazing Growth
SoFi is not winning by cross-selling harder. It is building a bank where members reach for the next product on their own. In this episode, Jim Marous breaks…
- Banking Transformed with Jim Marous
The Best Banking Innovation Doesn't Need a Huge Budget
The best banking innovation isn't about budget. It's about the distance to the customer. Jim Marous unpacks the 16th Edition Innovation in Retail Banking…