Latest / Banking Transformed with Jim Marous
What the Apple Store Can Teach Retail Bankers
Ron Johnson created the Apple Store and the Genius Bar. Here is what banks can learn from him about trust, branch design, and the future of human experience in banking.
In this episode of Banking Transformed, Jim Marous talks with Apple Store creator Ron Johnson about his new book, Shop Different: How Retail Revealed Apple’s Genius, and why the branch becomes more important, not less, as AI and mobile apps absorb routine banking. Ron explains what Apple understood about earning trust one experience at a time, and how banks can turn the branch from a fortress that signals security into a…
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