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Voice AI Personalized for Each Banking Customer
Banks can give each customer a VIP on the phone with voice AI, if trust comes first.
Bland CEO Isaiah Granet says his AI already handles more than 3 million phone calls a week.
At JPMorgan Chase, a great customer gets a private wealth banker. Isaiah Granet, co-founder and CEO of Bland, believes voice AI can give everyone else a version of that relationship: a contact in their phone that answers by name at any hour. He estimates call centers cost companies more than $1 trillion a year worldwide, says that spending is already about as lean as it gets, and argues the bigger opportunity is…
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