Shows / Banking Transformed with Jim Marous
Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
Episodes
- Banking Transformed with Jim Marous
Arming Front-Line Bankers with AI Tools That Win Clients
The relationship managers who resisted AI the hardest became its biggest advocates the first time it made them a hero in front of a client. Recorded live at…
- Banking Transformed with Jim Marous
Why Banks Miss Human Customer Moments
Most banks know far more about their customers than the customer ever feels. In this Banking Insight Video, I look at why relationship banking often feels…
- Banking Transformed with Jim Marous
How to Earn Attention in an Age of Distraction
"The banking industry spends billions competing for deposits, loans, and new accounts. But what if the real competition starts much earlier? In this episode of…
- Banking Transformed with Jim Marous
Reaching the Underserved: Strategies to Scale Financial Inclusion
Traditional financial institutions often view the credit-underserved market as a liability. In this episode of Banking Transformed, Michael Coleman, CMO of…
- Banking Transformed with Jim Marous
How Digital Leaders Grow Revenues 5X Faster
Only 13% of banks and credit unions are operating at the highest level of digital maturity. They are growing revenues at 5X the rate of their less mature…
- Banking Transformed with Jim Marous
Unlocking Credit Access for Millions
Sixty-five million Americans cannot fully participate in the economy that most people take for granted. For many, the issue is not irresponsibility. It is a…
- Banking Transformed with Jim Marous
The Path to Banking's Dual Workforce, with nCino CEO Sean Desmond
How will bankers and AI agents be working side by side five years from now? For most banks, that is no longer a hypothetical. New global research from nCino…
- Banking Transformed with Jim Marous
How Banks Can Fix the Real Reason Americans Aren't Saving
Americans are saving less than they have in years, and the banking industry is partly to blame. Jim Marous argues that the savings crisis is partly a design…
- Banking Transformed with Jim Marous
Hidden Driver Behind Banking's Next Consolidation
The U.S. banking industry is about to enter the largest consolidation cycle in a generation, and the institutions most at risk may not be the ones with the…
- Banking Transformed with Jim Marous
Why Capital One, Klarna & Coinbase Win AI Search
Why do the same financial brands keep showing up inside ChatGPT recommendations while many traditional institutions barely appear at all? New research from…
- Banking Transformed with Jim Marous
How Chime Beat All Banks at Account Growth
Chime now opens more new checking accounts than Chase, Wells Fargo, or Bank of America. And the company’s fastest-growing customer segment is no longer…
- Banking Transformed with Jim Marous
What is GEO and Why Does it Matter
Your bank may already be invisible. Not on Google. Invisible inside ChatGPT, Claude, and Gemini, where your customers now ask which bank to choose, which…
- Banking Transformed with Jim Marous
Leading Through Banking's Next Normal
Banking transformation is rarely limited by technology. More often, it breaks down when teams lose trust, momentum, or clarity during change. In this live…
- Banking Transformed with Jim Marous
Jack Henry's 2026 Benchmark: Why Banks Lose Deposits to Fintechs
Most banks and credit unions say growth is the top priority heading into 2026. At the same time, fintechs are winning the relationships that drive future…
- Banking Transformed with Jim Marous
Four AI Moves Every Bank Marketer Needs Now
If you earned your marketing degree more than five years ago, you are already playing catch-up. Most banks are mailing in their response to AI. I break down…
- Banking Transformed with Jim Marous
Building the Agentic Bank With Citi’s Driss Temsamani
Most banks still treat AI as a faster way to do the same work. Citibank believes the entire operating model of banking is about to change. Recorded live at the…
- Banking Transformed with Jim Marous
Why Banks With More Data Still Don't Understand the Customer
Banks are collecting more customer data than ever before. Yet most institutions still do not understand the customer any better. In this Banking Insights…
- Banking Transformed with Jim Marous
What 3.2 Billion AI Conversations Taught Bank of America
Most banks still treat AI as a chatbot or efficiency tool. Bank of America built something much bigger. In this live conversation from the Financial Brand…
- Banking Transformed with Jim Marous
What Bank Executives Miss About the Fintech Threat
Is your bank being unbundled without realizing it? Most banking leaders are still watching the obvious disruptors. But the bigger threat may be happening…
- Banking Transformed with Jim Marous
The Silent Attrition Crisis in Banking: How to Detect It Early
Most banks think they have an attrition problem under control because the closure numbers still look healthy. But customers are not leaving the way they used…
- Banking Transformed with Jim Marous
Triple New Account Growth in 90 Days
Most banks are losing customers after they have already decided to open an account, and it has nothing to do with pricing or competition. The breakdown occurs…
- Banking Transformed with Jim Marous
Competing With Giants: How Community Banks Win
Ryan Bailey spent 20 years at Bank of America, JPMorgan Chase, TD Bank, Fifth Third, and USAA. Then he took over Cambridge Savings Bank, a 190-year-old, $7…
- Banking Transformed with Jim Marous
Atomic Habits for Banking: How Small Changes Separate Winners
James Clear's Atomic Habits is the blueprint for professional change, but most banks are applying it incorrectly. In this episode of the Banking Insights…
- Banking Transformed with Jim Marous
Banking's Reality Check: The Real Threat Is You
The biggest threat to your bank isn’t a fintech, a stablecoin, or the next Elon Musk venture. It’s the executive who already knows what needs to change and…
- Banking Transformed with Jim Marous
Primitive & MX are Building an AI Agent Operating System
Banks have spent three years experimenting with generative AI. Most of those pilots are quietly dying. Not because the technology failed, but because no one…
- Banking Transformed with Jim Marous
Why External Noise Is Slowing Banking Decisions
The loudest thing in banking right now is not on the agenda. Leaders are waking up to headlines and uncertainty that shape decisions before the day even…
- Banking Transformed with Jim Marous
Agentic AI: The End of Reactive Banking
The era of the reactive bank is over. Whether you’re ready or not, leading institutions have moved beyond responding to customers and are now using AI to drive…
- Banking Transformed with Jim Marous
Winning The Attention War That's Reshaping Banking
Your bank might be winning the battle for the transaction. It is losing the attention war for the customer. Live from Fintech Meetup in Las Vegas, host Jim…
- Banking Transformed with Jim Marous
6 Digital Strategies Banking Must Learn from the Oura Ring
The data exists. The technology exists. What's missing is the will to act. In this Insight Video, Jim Marous explores why a $300 health ring is out-innovating…
- Banking Transformed with Jim Marous
How Branches Can Win Attention and Generate Growth
In this episode of Banking Transformed, Jim Marous is joined by Amy Hysell, President and CEO of Arizona Financial Credit Union, live from the organization’s…
- Banking Transformed with Jim Marous
Bank Branches Must Earn Their Place
For more than a decade, banks have been told that digital channels would replace the branch. In many parts of the world, that has proven true. But the U.S…
- Banking Transformed with Jim Marous
From Cash and Cards to Invisible Banking
The convergence of artificial intelligence, real-time payment rails, open banking, and embedded finance is creating both unprecedented opportunities for…
- Banking Transformed with Jim Marous
10 Ways to Become a Customer Obsessed Bank
Most banks say they're customer-centric, but very few are customer-obsessed. And that gap shows up directly in the numbers: obsessed customers are 88% likely…
- Banking Transformed with Jim Marous
AI is the Operating System of Modern Lending
Most banks still treat lending as a point-in-time decision. Pull a score. Make a call. Wait. In today’s environment, that model limits growth and weakens…
- Banking Transformed with Jim Marous
Beyond Customer Experience with Joe Pine
For the past decade, financial institutions have poured billions into improving customer experience. Digital journeys. Frictionless onboarding…
- Banking Transformed with Jim Marous
Why Credit Union Transformation Is Stalling and How to Fix It
Credit unions entered 2026 with more digital ambition than any segment of the banking industry. Yet 60% are still in early stages of transformation or lack…
- Banking Transformed with Jim Marous
Banks Must Move Beyond Product Parity
If your bank is still competing on features, you don’t have a strategy. There was a time when products and features made a difference. That time is gone…
- Banking Transformed with Jim Marous
Why Banks Can't Afford to Wait on Voice AI
For decades, banks have forced customers into frustrating phone trees and rigid IVR systems—all in the name of efficiency. But what if automation could…
- Banking Transformed with Jim Marous
Credit One Bank Serves Those Who Others Won’t
About 25% of Americans can’t get a credit card from a major bank, and more than half are one or two missed paychecks from a credit crisis. Yet most financial…
- Banking Transformed with Jim Marous
What Liquid Death Can Teach Banks
Liquid Death reached a $1.4 billion valuation selling water in cans. Meanwhile, banks spent $500 billion on transformation last year and still struggle to…
- Banking Transformed with Jim Marous
2026 Banking Trends Reveal a Dangerous Execution Gap
Download the free 2026 Retail Banking Trends and Priorities sponsored by Q2: https://tinyurl.com/2yrce223 Retail banking leaders have never had more clarity…
- Banking Transformed with Jim Marous
Why Incremental Banking Improvements No Longer Work
With over $2 trillion in deposits already lost to digital banks and fintechs, incremental banking improvements are no longer a strategy; they’re a liability…
- Banking Transformed with Jim Marous
Your Gen Z Strategy Is Broken
Your Gen Z strategy is putting your organization’s growth at risk. New research from Primax, shows that only 12 percent of Gen Z consider a community or…
- Banking Transformed with Jim Marous
$200 Trillion at Risk: The New Threat to Banking
Banking executives know their industry is being disrupted. What they don't know is how much of their balance sheet they've already lost control of. According…
- Banking Transformed with Jim Marous
Back-Office Modernization: The New Growth Strategy for Banks
Banks have spent billions building digital customer experiences. But most are doing it on top of back-office infrastructure built for a different era. That gap…
- Banking Transformed with Jim Marous
How Stablecoins Will Reshape Financial Services
From Walmart and Amazon to banks and credit unions, stablecoins are accelerating a banking reset that is already reshaping how payments move. In this episode…
- Banking Transformed with Jim Marous
Why Data-Driven Marketing Fails in Banking
Most financial institutions say they are data-driven. Far fewer can prove it in customer acquisition and relationship growth success. At a time when marketing…
- Banking Transformed with Jim Marous
The $100 Billion Hidden Fraud Crisis
Thirty to fifty percent of your fraud losses don't come from hackers or organized crime rings. They come from your own customers disputing legitimate…
- Banking Transformed with Jim Marous
How AI, CX, and Trust Must Coexist
Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your…
- Banking Transformed with Jim Marous
How Banking Leaders Can Avoid Becoming Obsolete
Nearly half of the skills banking leaders rely on today will be obsolete within five years. In this episode of Banking Transformed, Jim Marous explores why…
- Banking Transformed with Jim Marous
High-Tech, Low-Touch Failure: How Banks Can Fix the Experience Gap
Banks love to claim they are high-tech and high-touch. The truth is, most are neither, and the gap between what institutions promise and what customers…
- Banking Transformed with Jim Marous
Why BofA Is Betting on Branches
What if the biggest myth in banking is that customers don’t need branches anymore? Because every time Bank of America opens a new financial center, digital…
- Banking Transformed with Jim Marous
Core Modernization, AI, and the Future of Banking
Every bank today is trying to appear modern. But you can’t operate a digital institution with a core system that hasn’t been updated since the iPhone was…
- Banking Transformed with Jim Marous
The Banking Growth Opportunity Banks Keep Missing
Nearly half of U.S. households are living paycheck to paycheck, yet millions of financially capable people are denied access to affordable credit. That is not…
- Banking Transformed with Jim Marous
Why Today’s Banking System is Failing Consumers
The biggest threat to consumer financial health isn’t inflation, stagnant wages, or market volatility, but the financial system itself. Not because it’s…
- Banking Transformed with Jim Marous
AI Is Breaking Banking’s Scale Advantage
The biggest competitive advantage in banking right now isn’t scale … it’s speed. According to PwC, GenAI is reshaping the balance of power across financial…
- Banking Transformed with Jim Marous
Banks Are Wasting 50% of Their Marketing Budget
Consumers don’t want more banking messages — they want relevance. And right now, most banks are wildly out of sync with what their communities actually need…
- Banking Transformed with Jim Marous
Why Do All Banks Look and Feel the Same?
In this video, Jim Marous broadcasts from Miami’s Wynwood Arts District — one of the most vibrant creative hubs in the world. Using the evolution of Wynwood as…
- Banking Transformed with Jim Marous
Future of Banking Through the Eyes of a Shark
Today on Banking Transformed, I sit down with someone who never holds back – Kevin O’Leary from Shark Tank. We recorded this conversation live at the Catalyst…
- Banking Transformed with Jim Marous
SpaceX Lessons to Shorten Innovation Cycles
The secret to breakthrough innovation isn't having more resources. It's all about learning faster. SpaceX went from near-bankruptcy to reshaping a $400 billion…