Latest / Banking Transformed with Jim Marous
What You Can't Buy From a Solution Provider
The platform may have been designed to transform the institution, but often, the institution ends up redesigning the platform instead.
Two institutions purchase the same digital account opening platform from the same provider. One can open accounts in just 3 minutes, while the other takes at least 9 minutes because it still requires a legacy ID step within the new technology. The provider and the solution are the same; only the results differ.
Jim Marous explores why many digital banking investments deliver exactly what was promised but still leave the institution no better off. Drawing on…
The skinny
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