The Insight Gap Inside Your Bank

Banking Transformed with Jim Marous · Aug 10, 2026 · 10m

Your bank knows the customer. The employee sitting across from that customer usually does not.

Banks and credit unions have spent millions learning about the people they serve, then built an access model that keeps most of what they know away from the employees responsible for those relationships. New research from MIT's Center for Information Systems Research finds that only 28% of employees regularly draw on the data assets their organization has already built, and that employees who do reach data spend 61% of that time finding and preparing it rather than learning anything from it.

In this…