Shows / The Modern Hotelier
The Modern Hotelier
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
Episodes
- The Modern Hotelier
#345: Hotel Worker Strikes, The Luxury Boom, and A.I. Rollouts in Hotels | with Simone Harms
In this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili welcome Simone Harms, Managing Director of The Ameswell Hotel, to…
- The Modern Hotelier
#344: Leading Two Independent Hotels & Winning General Manager of the Year | with Oksana Gyulnazaryan
In this episode, hosts David Millili and Steve Carran sit down with Oksana Gyulnazaryan, Area General Manager at Viceroy and Highgate, to discuss her journey…
- The Modern Hotelier
#343: The Future of Hospitality in Latin America | with Rocco Bova
In this episode, David Millili and Steve Carran sit down with Rocco Bova, founder of the Summit Latinoamericano Branded Residences, to discuss the future of…
- The Modern Hotelier
#342: Hotel Financing: Rates, Deal Killers, & Flags vs. Independents | with Ryan Bosch
How do hotel financing decisions impact profitability, deal viability, and investment opportunities? In this episode, hosts Steve Carran and David Millili sit…
- The Modern Hotelier
#341: 4 vs 5-Star Service, AI's Timeline, and Scaling Unique Hotel Brands | Hospitality Roundtable
What does the future of hospitality look like as hotels balance rising costs, evolving guest expectations, and the rapid growth of AI? In this special…
- The Modern Hotelier
#340: Streamlining Wi-Fi Management for Your Hotel | with Hannah Greenberg, CEO of Eleven
How can hotels use technology, AI, and better Wi-Fi to improve guest experience? In this episode, David Millili and Steve Carran sit down with Hannah…
- The Modern Hotelier
#339: Cabañas Launch Astound, Dormakaba Acquires Alliants, Booking on Social Media | Christopher Ahlgrim
On this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili sit down with Christopher Ahlgrim from Preferred Travel Group to…
- The Modern Hotelier
#338: Why Hotels Need Custom AI Workflows | with Sajid Shariff
Is your hotel lost in the "AI pilot trap"? In this episode recorded live at AI Washington, D.C., David and Steve sit down with Sajid Shariff, Founder and CEO…
- The Modern Hotelier
#337: How Revenue Management Is Changing & Giving Independent Hotels An Advantage | with Steve Taft & Tim Kolman
What can a modern revenue management system (RMS) actually do for an independent hotel? In this episode, David Millili sits down with Steve Taft, VP of…
- The Modern Hotelier
#336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman
roommaster is evolving—and the future of hotel technology is all about modernization, flexibility, and helping hoteliers work smarter. In this episode…
- The Modern Hotelier
#335: How Custom Furniture Help Hotels Tell A Story | with Chandler Smith & Natali Jones
In this special episode of The Modern Hotelier, hosted by David Millili live from the Independent Hotel Show Miami, we sit down with Chandler Smith and Natali…
- The Modern Hotelier
#334: Building an AI Workforce For Hotels | with Jonathan Lei
How are hotel AI employees and hotel software automation reshaping front-desk workload, guest messaging, and back-office efficiency? In this special…
- The Modern Hotelier
#333: How A Loyalty Program Helps Independent Hotels Compete | with Audrey Yates & David Gavaldon
Independent hotels have a secret weapon that the big chains don't have, and in this episode, we unpack exactly how to use it. Welcome to The Modern Hotelier…
- The Modern Hotelier
#332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell
Hotel amenities are the touchpoints guests remember, they matter just as much at $200 a night as at $1,000. In this episode, Steve and David sit down with John…
- The Modern Hotelier
#331: How Independent Hotels Should Think About Pricing | with Anurag Verma
In this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Anurag Verma, co-founder of PriceLabs, to explore how data, revenue…
- The Modern Hotelier
#330: The Biggest Change in Hotel Distribution | with Oshick Shams
How can independent hotels build a profitable distribution strategy while navigating OTAs, direct bookings, metasearch, and AI-driven travel discovery? In this…
- The Modern Hotelier
#329: How To Develop a Successful Hotel Food & Beverage Program | with Ami Alexander
What does it take to create a hotel food and beverage program that guests remember, and locals actually want to visit? In this episode, David Millili and Steve…
- The Modern Hotelier
#328: How a European Hotel Brand Is Expanding in America | with Phil Andreopoulos, CEO of Yotel
What does it take to build a hotel brand that stands out in an increasingly competitive hospitality industry? In this episode, David Millili and Steve Carran…
- The Modern Hotelier
#327: Designing Unparalleled Hospitality Experiences | with Janice Wilson, Founder of Menizei
What does it take to create a truly one-of-a-kind hospitality experience in the age of AI? In this episode, David Millili and Steve Carran sit down with Janice…
- The Modern Hotelier
#326: The Future of AI in Hospitality: Hotel Technology, Data & Automation | with Kevin King
What does it take to build technology that can truly transform hotel operations? In this episode, David Millili and Steve Carran sit down with Kevin King, CEO…
- The Modern Hotelier
#325: Hospitality Hot Topics August 2026: Airbnb & Lark Hotels, Hilton & Marriott New Soft Brands, & More! | with Richard Sandoval
What’s happening across the hospitality industry right now? In this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili sit…
- The Modern Hotelier
#324: How Boutique Hotels Can Stand Out & Thrive | with Jorgan von Stiening of Palisociety
How do you scale a boutique hotel company without losing the creativity, personality, and local connection that make independent hospitality so special? In…
- The Modern Hotelier
#323: Making Hotel Ownership and Commercial Real Estate Investing Accessible | with Davonne Reaves
What does it really take to own a hotel, and how can more people gain access to hotel investing? In this episode of The Modern Hotelier, Davonne Reaves…
- The Modern Hotelier
#322: Boutique Service, Authentic Design, and Cultivating Hospitality’s Future | David Bowd of Salt Hotels
In this episode, Steve Carran and David Millili sit down with David Bowd, co-founder and owner of Salt Hotels, for a candid conversation about hospitality…
- The Modern Hotelier
#321: How Streamlining Procurement Can Help Hotels Thrive | with Jesse Messitte
How can hotels make smarter purchasing decisions, control costs, and use technology to work more efficiently? In this episode, David Millili and Steve Carran…
- The Modern Hotelier
#320: Hotel P&L Benchmarking & The Impact of the World Cup | with Jan Freitag & Amanda Hite
In this special episode, David Millili sits down with industry leaders at the Hotel Data Conference in Nashville to explore the latest trends shaping hotel…
- The Modern Hotelier
#319: The Opportunity in Getting Hotel Tech Integrations Right | with Kelly Popp
What happens when hotel teams have plenty of technology but still struggle to work from the same information? In this special HDC Nashville episode of The…
- The Modern Hotelier
#318: From On-Property to Expedia to Hotel Technology | with Nick Farrell
What happens when you combine hands-on hotel experience, OTA expertise, hospitality technology, and a test-and-learn mindset? In this episode of The Modern…
- The Modern Hotelier
#317: Navigating the Shifts Disrupting the Hotel Industry | with Kathleen Cullen
The hotel industry is undergoing a major transformation—and hotels that continue operating the way they always have may struggle to keep up. In this episode…
- The Modern Hotelier
#316: What It Takes to Lead Luxury Resorts | with Robert Marusi of Hotel Del Coronado & Grand Wailea
Robert Marusi shares the leadership principles, technology strategies, and commercial mindset that have helped him lead some of the world's most iconic luxury…
- The Modern Hotelier
#315: Managing the Vibe at the NYC Hard Rock Hotel | with David Salcfas
What does it take to lead one of New York City's most iconic hotels? In this episode of The Modern Hotelier, we sit down with David Salcfas, General Manager of…
- The Modern Hotelier
#314: World Cup Tourism, Booking Based on F&B, Creative Travel for Summer Vacations | Hospitality Hot Topics with Dean Compoginis
In this episode of Hospitality Hot Topics, Steve Carran and David Millili are joined by Dean Compoginis, the iconic voice of The Modern Hotelier, to break down…
- The Modern Hotelier
#313: A Journey of Hospitality Innovation: From Cairo to Hotel Brand COO | with Karima Zaki
What does it take to build a hospitality career that breaks barriers while staying ahead of constant industry change? In this episode, Steve Carran and David…
- The Modern Hotelier
#312: Relational Wellness is the Foundation of this Hotel | with Elizabeth Mullins
What if the future of hospitality isn't just about exceptional service—but about creating meaningful human connection? In this episode, hosts David Millili and…
- The Modern Hotelier
#311: How Your General Contractor Executes Hotel Renovations Without Disruption | with Tom Kelley
What does it really take to renovate a hotel while keeping guests happy, protecting reviews, and maximizing owner returns? In this episode, David Millili and…
- The Modern Hotelier
#310: HITEC E20X 2026 Winners | with Mergim Kacija & Josh Ellis
Live from HITEC 2026, we sit down with the winners of the prestigious E20X startup competition to explore the technologies redefining the future of…
- The Modern Hotelier
#309: Think Global, Act Local: Insights from an International Hotelier | with Gonzalo Aguilar
What does it take to lead one of the world's fastest-growing global hotel groups while staying true to the heart of hospitality? In this episode of The Modern…
- The Modern Hotelier
#308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
What does the future of hospitality really look like? In this special Modern Hotelier Round Table, industry leaders come together for an honest conversation…
- The Modern Hotelier
#307: Elevating the Airport Lounge Experience | with David Collyer of Aspire Pre-Flight Hospitality
In this episode of The Modern Hotelier, David Millili and Steve Carran sit down with David Collyer, Global SVP of Aspire PreFlight Hospitality, to explore how…
- The Modern Hotelier
#306: A Better Way For Hotel Marketing | with Evan Saunders
How can hotels use AI and location intelligence to attract new guests instead of spending marketing dollars on travelers who were already planning to book? In…
- The Modern Hotelier
#305: Transparency & Confidence is Key in Owner Accounting | with Brian McGeown
How can hotels eliminate spreadsheets, improve financial transparency, and strengthen relationships with owners? In this special HITEC episode of The Modern…
- The Modern Hotelier
#304: How In-Room Tablets Are Increasing Guest Engagement & Unlocking Revenue | with Kevin Bidner
In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Kevin Bidner, Founder and CEO of HCN (Hotel Communication…
- The Modern Hotelier
#303: How Hotel Maintenance Impacts the Guest & the Bottom Line | with Chris Zach
In this special HITEC edition of The Modern Hotelier, David Millili and Steve Carran sit down with Chris Zach, Senior Director of Product Marketing at…
- The Modern Hotelier
#302: How the Best Hotel Operators Are Approaching Technology | with Jake Lewis
In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Jake Lewis, President of Jonas Hospitality Property…
- The Modern Hotelier
#301: Helping Hotels Reduce Revenue Leakage | with Mike Baldinger
In this episode, Steve Carran sits down with Mike Baldinger, Co-Founder and Chief Strategy Officer at Evention, live from HITEC San Antonio, to uncover one of…
- The Modern Hotelier
#300: Innovating the Meeting & Events Sales Process | with Mike Waltman
How has hospitality technology evolved from the early days of CD-ROM site inspections to AI-powered sales intelligence? In this special HITEC edition of The…
- The Modern Hotelier
#299: Adding the Human Back into Hospitality | with Noelani Shroy
How can AI make hospitality more human instead of less? In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with…
- The Modern Hotelier
#298: Why Consolidation Is the Biggest Opportunity in Hospitality | with Shawn Tarter
Today, we sit down with Shawn Tarter, CEO of RealTime Reservations, to discuss one of the biggest announcements at HITEC—the company's strategic acquisition…
- The Modern Hotelier
#297: The Importance of Connecting & Security Your Hotel's Technology Systems | with Rodd Herron
In this special HITEC edition of The Modern Hotelier, David Millili and Steve Carran sit down with Rodd Herron, Regional Sales Director at Sirma, to discuss…
- The Modern Hotelier
#296: Giving Hoteliers Flexibility to Build Their Ideal Tech Stack | with Philip von Ditfurth & Florian Montag
In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Apaleo co-founder Philip von Ditfurth and SVP Revenue…
- The Modern Hotelier
#295: How Hotels Can Stay in Control in the AI Age | with Jesús Olivares Sánchez
In this episode, hosts David Millili and Steve Carran sit down with Jesús Olivares Sánchez to explore how hospitality is being reshaped by AI, data, and…
- The Modern Hotelier
#294: These 2 Things are the Foundation of a Great Guest Experience | with Branigan Mulcahy
In this special HITEC episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Branigan Mulcahy, CEO and Co-founder of Virdee, to…
- The Modern Hotelier
#293: A System that Actually Delivers Personalization & Improves the Guest Experience | with the Alliants Team
Recorded live from HITEC, Steve Carran sits down with the Alliant leadership team—CEO Tristan Gadsby, SVP of Customer Experience Andrew Pirret, and CRO Alberto…
- The Modern Hotelier
#292: Connecting Data to Elevate Guest Experiences | with Jeff Bzdawka
In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Jeff Bzdawka, CEO of Hapi and a Hall of Fame inductee…
- The Modern Hotelier
#291: Making Revenue Management Accessible to All Sizes of Hotels | with Anthony Vita
In this episode, hosts David Millili and Steve Carran sit down with Anthony Vita, VP of Global Partnerships at Revenue Analytics, to explore how modern revenue…
- The Modern Hotelier
#290: The Hospitality Platform Improving the Guest Experience | with Will Gilbert
In this special episode, hosts David Millili and Steve Carran sit down with Will Gilbert, Co-Founder of Bodhi, live from HITEC, to explore how hospitality…
- The Modern Hotelier
#289: Helping Hotels Fight Predatory OTA's | with Tim Major
In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tim Major, CEO of Operto, to explore how AI is…
- The Modern Hotelier
#288: Hotel Technology that Makes Your Staff More Effective | with Ryan King
In this special HITEC episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Ryan King, SVP of the Americas at Shiji, live from the…
- The Modern Hotelier
#287: How Aimbridge is Preparing for Hospitality's A.I. Future | with Eric Ettlin
In this episode, hosts David Millili and Steve Carran sit down with Eric Ettlin, Senior Vice President of Brand, Marketing, and Digital at Aimbridge…
- The Modern Hotelier
#286: How Hotel Uniforms Impact the Guest Experience & Employee Performance | with Mia Liu
What role do uniforms really play in shaping a hotel’s brand experience, and why are they often overlooked despite being one of the first things guests notice?…