#299: Adding the Human Back into Hospitality | with Noelani Shroy
How can AI make hospitality more human instead of less?
In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Noelani Schroy, VP of Global Sales at Onyx CenterSource, to explore the future of hospitality technology and why the industry's greatest competitive advantage will always be people.
Noelani shares why hoteliers need to better understand the travel agency perspective, how fragmented technology systems silently cost hotels valuable opportunities, and why implementing new technology is only the beginning—not the finish line. She also offers…
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