#332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell
Hotel amenities are the touchpoints guests remember, they matter just as much at $200 a night as at $1,000.
In this episode, Steve and David sit down with John Farrell, CEO and Owner, and Kim Peterson, Head of Operations, of Trilipiderm and Curated Comforts, a U.S.-based skincare and spa line that builds fully customized amenity programs for hotels.
Kim and John explain why scent is the most memory-evoking sense we have, how signature scents can keep amenity revenue on the property instead of "off the shelf," and how to roll out refillable dispensers without adding operational headaches for…
The skinny
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