Shows / The Wellness in Hospitality Podcast
The Wellness in Hospitality Podcast
Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.
Episodes
- The Wellness in Hospitality Podcast
66. Integrating Total Human Hospitality Experience into Modern Wellness Practices with Yasemin Oruc
"Effective communication starts with aligning your internal stakeholders. When your team is unified in their understanding and execution of your wellness…
- The Wellness in Hospitality Podcast
65. 8 Lessons from 15+ Years Coaching Social Entrepreneurs
What are the secrets of success with wellness in hospitality? 16 years ago, I launched my own business, which allowed me to collaborate with a diverse and…
- The Wellness in Hospitality Podcast
64. How to Turn your Boutique Hotel into a Lucrative & Responsible Wellness Destination
Tired of the traditional definition of luxury? You've seen it before: glass hotels with marble lobbies, 5-star restaurants serving gourmet dishes, grand spas…
- The Wellness in Hospitality Podcast
63. The Wellness in Hospitality Spotlight
It’s that special time of the year for my Wellness and Hospitality Spotlight, taking place on the 11th and 12th of July 2024. For those new to following me…
- The Wellness in Hospitality Podcast
62. The Myth that Wellness Takes Too Long to Yield ROI
Does wellness really have such a long incubation period? Does it really take so long to see your return on investment? Today, I’d like to throw a curveball out…
- The Wellness in Hospitality Podcast
61. The Danger Of Designing Your Wellness Concept Around An Individual Service
What happens when you design your wellness concept around an individual service? Today, I’m going to address the one of the most dangerous mistakes wellness…
- The Wellness in Hospitality Podcast
60. How to Create Wellness Concepts that Resonate & Endure
How do you create wellness concepts that resonate & endure? This is a question I often get from my wellness and hospitality clients. How do you create a…
- The Wellness in Hospitality Podcast
59. The Difference Between The Right Wellness Concept & A Wellness Asset
What is the difference between the RIGHT wellness concept for a particular property and a wellness ASSET? If you’ve been following me for a while, you’ll know…
- The Wellness in Hospitality Podcast
58. How Can We Tackle The Talent Shortage In Wellness With Bobby Griffiths
Before diving into today’s episode, I’m thrilled to announce the collaboration between the UK Spa Association and my signature programme, The Wellness Asset…
- The Wellness in Hospitality Podcast
57. We Aren’t In The Business Of Selling Massages, Treatments And Products
Have you ever stopped to think what business we are in? Whenever I speak with hoteliers and wellness leaders, even though it is evident that they truly believe…
- The Wellness in Hospitality Podcast
56. Masterclass Preview - My Top 3 Secrets to Profitable Wellness Assets
Harsh truths: → More than 90% of luxury hoteliers report never recouping their investment from the initial cost of build of their entire wellness-related…
- The Wellness in Hospitality Podcast
55. The Problem With Knowing It All
Have you ever found yourself say: “I know that!”? Well, today I’d like to talk about the problem with supposedly “knowing it all”. Now, I’m sure we’ve all…
- The Wellness in Hospitality Podcast
54. How Useful Are Feasibility Studies?
How useful are feasibility studies? Today’s a controversial one. Most consultants and business strategists will strongly advice to commission a feasibility…
- The Wellness in Hospitality Podcast
53. The Invisible Crystal Ceiling That Looms Over Wellness Leaders
Why is the crystal ceiling placed so low for wellness leaders in hospitality? Today I’d like to address the elephant in the room. Less than 1% of wellness…
- The Wellness in Hospitality Podcast
52. What Does It Mean To Be A 'Good' Wellness Leader
What exactly does it mean to be a ‘good’ wellness leader? Have you ever stopped and asked yourself how we, as an industry, define a ‘good’ wellness leader?…
- The Wellness in Hospitality Podcast
51. Do We Really Need To Make Our Wellness Businesses So Complicated?
Today I'd like to talk about something I’ve noticed we wellness leaders do with our businesses, probably without realising, and that is complicating our…
- The Wellness in Hospitality Podcast
50. Sense Of Entitlement - Does It Really Serve Us?
Today I'd like to talk about something I've been noticing recently: sense of entitlement. I don't think this is something new - I think as humans we naturally…
- The Wellness in Hospitality Podcast
49. The Difference Between Your Wellness Offering's Brand and Concept
What is the difference between your wellness offering’s “brand” and its “concept”, and does it matter? I’ve been observing many of us wellness leaders when it…
- The Wellness in Hospitality Podcast
48. Wellbeing Unveiled - The Total Human Hospitality Experience
We all know wellbeing is important – we can’t deny it’s intangible value. We know we must look after the wellbeing of both our guests and our people. But, the…
- The Wellness in Hospitality Podcast
47. How To Get Your GM To Get You
The million-dollar question for wellness leaders: How can I get my GM to GET ME? This is a question I get asked often. And many wellness leaders might not…
- The Wellness in Hospitality Podcast
46. Are You Failing Ahead Of Time With Your Wellness Offering?
Today I’d like to talk about a subject I see many wellness and hospitality leaders fall victim to, and that is failing ahead of time with our wellness…
- The Wellness in Hospitality Podcast
45. The All Or Nothing Approach To Our Wellness Offerings
Does this sound familiar? A treatment isn’t selling, hence we write that treatment off as one that isn’t good. A brand isn’t selling as well as we expected…
- The Wellness in Hospitality Podcast
44. Is Doing Wellness Mutually Exclusive From Making Money?
As wellness becomes more and more popular across all industries and businesses across the globe, I’ve noticed the topic around the notion of doing true…
- The Wellness in Hospitality Podcast
43. Crafting Irresistible Offerings - Why Market Studies Fall Short
Today is a controversial episode . Here's the curveball I'd like to throw out there: When it comes to creating truly irresistible wellness offerings (that is…
- The Wellness in Hospitality Podcast
42. Wellness Business Mastery – Rethinking Success, Moving Beyond The GM
🎉 🔊 Launching The Wellness Asset Academy! 🎉 🔊 It's the final countdown! I can't believe that in just 1 days' time (Monday 5th February 2024), I'll be going…
- The Wellness in Hospitality Podcast
41. Why Wellness Leaders Are Hospitality's Lowest Paid Specialist Leader
Why Are Wellness Leaders Hospitality's Lowest Paid Specialist Leader? Have we wondered why our wellness leaders are paid less than other specialist leaders –…
- The Wellness in Hospitality Podcast
40. Mastering The Essential Skill - A Must for Wellness Leaders in Hospitality
What is the most essential skill every wellness leader must develop, particularly in the hospitality industry? No – it’s not finance skills. No – it’s not…
- The Wellness in Hospitality Podcast
39. Beyond Quick Fixes - Why Tackling Wellness Business Symptoms Falls Short
As wellness professionals – experts in helping our clients solve their wellbeing-related problems - we would find it absurd if we saw our clients trying to…
- The Wellness in Hospitality Podcast
38. Why Do Less Than 1% of Wellness Leaders Actually Make It To GM?
Why do less than 1% of wellness leaders actually make it to hotel GM? Have you wondered why our wellness leaders have the crystal ceiling set so low when it…
- The Wellness in Hospitality Podcast
37. Why Are Wellness Leaders The Lowest Paid Specialist Leader in Hotels?
Why are wellness leaders the lowest paid specialist leaders in hotels? Have you wondered why? If we look at what factors influence the decision of benchmarking…
- The Wellness in Hospitality Podcast
36. The Gamechanging KPI that Few Wellness Leaders Measure
“What gets measured get managed.” – Peter Drucker Over the last 20+ years in the wellness industry, what I have found fascinating is how our performance…
- The Wellness in Hospitality Podcast
35. The Wellness Director's Pitfall - Settling for Good Enough
As a wellness leader, have you settled for good enough? Are you at the top of the ladder, have a few openings under your belt, plus the experience over a few…
- The Wellness in Hospitality Podcast
34. 5 Must Avoid Pitfalls for Wellness Leaders
Are you a wellness leader striving for excellence? Then you this episode is for you! I delve into the 5 crucial pitfalls that every wellness leader must steer…
- The Wellness in Hospitality Podcast
33. The Key Thing Only 3% of Wellness Directors Do - Stay the Course
What sets the 3% of wellness directors that manage wellness offerings that represent more than 10% of total hotel revenue? They do this ONE thing that goes…
- The Wellness in Hospitality Podcast
32. Mastering the Descent: Navigating the Slope to the Valley of Despair
The 3 reasons why 97% of wellness leaders in hospitality oversee wellness offerings that don't make more than 1-3% of total hotel revenue are the following: 1…
- The Wellness in Hospitality Podcast
31. The Number 1 Mistake Wellness Leaders Make? They Bet on the Wrong Horse
What is the biggest mistake we wellness leaders make with our wellness offering? We bet on the 'wrong horse'. Two decades ago when I started off in the…
- The Wellness in Hospitality Podcast
30. The Role of Wellness in Low Season Travel with Ged Brown
Today, I delve into the pivotal role of wellness within off-peak travel periods. As wellness leaders, we understand its significance in mitigating seasonal…
- The Wellness in Hospitality Podcast
29. The Wellness Director’s Achilles Heel - Selling
To say that 'Selling' is our Wellness Director's Achilles Heel would be an understatement. We seem to always grapple with sales. We feel we don't the necessary…
- The Wellness in Hospitality Podcast
28. The Power of a One Percentage Point Increase
In today’s episode, I’d like to talk about the power of a one percentage point increase in the total revenue generated from your wellness offering. Image…
- The Wellness in Hospitality Podcast
27. The Four Types of Wellness Leaders in Hospitality
In today’s episode, I’d like to talk about the four types of wellness leaders in hospitality, and these different leadership mindsets create very different…
- The Wellness in Hospitality Podcast
26. Engagement: How to Create a Committed and Loyal Client Base that Actively Engages with your Brand
In today’s episode, I’d like to talk about the last stage of my ESSENCE model – Engagement. Engagement is about how to create a committed and loyal client base…
- The Wellness in Hospitality Podcast
25. Consistency - How to Ensure Your Team Consistently Delivers Remarkable Wellness Experiences
In today’s episode, I talk about the challenge most wellness leaders, that is, how to ensure our team consistently delivers remarkable experiences to our…
- The Wellness in Hospitality Podcast
24. Decoding ESG - Navigating Sustainability Goals, Budgets, and Priorities for Business Success with Xenia zu Hohenloe
ESG is a complex topic, more like fifty shades of green. In this session, we will explore how to set ESG goals and manage them effectively. What can…
- The Wellness in Hospitality Podcast
23. The Hotelier's Lens - Where Hospitality Meets Wellness with Riaan Drever
The leisure segment has been paving its way forward in the last couple of years. And a key element of this has been been traveller’s desire to look for…
- The Wellness in Hospitality Podcast
22. Insider Perspectives - Navigating Trends, Challenges, and PR in the Hospitality Industry with Maria Pajares
"Wellness is not an add-on; it's a crucial part of the overall hospitality experience. Hotels should find creative ways to bring wellness professionals into…
- The Wellness in Hospitality Podcast
21. Hospitality Fitness Offerings: From Dead Space to Revenue Generating Business Units with Matt Morley
"Perhaps a complete regime is as much about giving back as you take out. And what does that equate to beyond just your standard spa?... There's a world of…
- The Wellness in Hospitality Podcast
20. The Responsibility & Caution Behind Regenerative Tourism with Noelle Homsy
"The new generation of travellers seeks unique experiences, mental health, wellness and a positive environmental impact. This is the luxury they desire.” –…
- The Wellness in Hospitality Podcast
19. Navigation - How to Ensure You Stay the Course with Your Wellness Concept
In today’s episode, I talk about the most difficult stage of your wellness business: staying the course. In the first two stages, Expectation and Story, I…
- The Wellness in Hospitality Podcast
18. Execution - How to Put Together your Lean & Ideal Team
In today’s episode, I’ll show you how to find, hire and retain the team you need to successfully implement and execute your wellness concept, without breaking…
- The Wellness in Hospitality Podcast
17. System – How to Create your Special Way of Doing Wellness
No matter how talented or experienced your team are, they– and in turn, your business– will not succeed if you do not have the right system in place. Your…
- The Wellness in Hospitality Podcast
16. The Talent Shortage/Surplus Paradox - The Disconnect between Supply and Demand with Kathryn Moore
"We can't sit around and complain that we don't have the talent if we're not willing to do something about it." - Kathryn Moore In my recent Wellness in…
- The Wellness in Hospitality Podcast
15. Story – Your Concept from Your Ideal Guest’s Perspective
There are two sides to creating a wellness concept, what you as a hotelier or wellness professional wants to offer, and what your ideal guest, as a consumer of…
- The Wellness in Hospitality Podcast
14. Expectation - The Right Wellness Concept For Your Hotel
A common question I guest asked by my clients is: how can I create the best and most unique wellness concept that no other hotel has? They are eager to know…
- The Wellness in Hospitality Podcast
13. Unveiling Realities - Exploring the Intersection of Wellness, Hospitality & Real Estate with Horacio Alcala
What do we truly know about the immense value that wellness adds to the realms of hospitality and real estate? Moreover, what unknown challenges do investors…
- The Wellness in Hospitality Podcast
12. Trend Watching: The Independent Hotel Perspective with Lauren Alba
The independent and boutique hotel segment have been trailblazers in the hospitality space for the last fifteen years. The question is, what can other segments…
- The Wellness in Hospitality Podcast
11. Brave Leaders – Vulnerable, Human and Empathetic with Michael Vaz
This episode is about leadership. What core skill does today’s hospitality leader need to equip themselves with in order to successfully take our industry to…
- The Wellness in Hospitality Podcast
10. The Events’ Lens: Wellness and Hospitality’s Creative Painpoints with Heleri Rande
“Events are definitely back, some even bigger and bolder…[But] events need to become a lot more focused and content driven, as do the venues. People will only…
- The Wellness in Hospitality Podcast
9. The Wellness/Hospitality Paradox That No-one Seems To Do Anything About with Andrea Quagliata
"The paradox is that hospitality and wellness are on their own all about the very things that make life grand, they are holistic, they are about spirit, they…
- The Wellness in Hospitality Podcast
8. The Investor’s Lens – How Investible is Wellness in Hospitality with James Church
How investible is the hospitality industry? And more specifically, how investible is wellness in hospitality? How investable an industry is, is a good…
- The Wellness in Hospitality Podcast
7. The Real Estate Lens – Where the Money in Wellness is with Leekyung Han
Where is the money in wellness for hospitality products? Traditionally wellness does not have a track record of stellar performance in mainstream hotel chains…