Latest / The Wellness in Hospitality Podcast
25. Consistency - How to Ensure Your Team Consistently Delivers Remarkable Wellness Experiences
In today’s episode, I talk about the challenge most wellness leaders, that is, how to ensure our team consistently delivers remarkable experiences to our guests, each and every time. In today’s world, when hiring and retaining the right people is so tough, it adds a further strain on our operations to continuously train all the new team members that enter.
To recap from previous episodes on the different stages of the ESSENCE model, in the first two stages, Expectation and Story, I showed you how to create the best wellness concept for your hotel, one that considers what you as a hotelier or…
The skinny
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