Latest / The Wellness in Hospitality Podcast
36. The Gamechanging KPI that Few Wellness Leaders Measure
“What gets measured get managed.” – Peter Drucker
Over the last 20+ years in the wellness industry, what I have found fascinating is how our performance dashboard has evolved – in other words, how we measure the performance of our dashboard.
I remember the Key Performance Indicators (KPIs) we used to measure back then, and how over the years we kept introducing new ones, along with all the different ways to calculate a given KPI.
While it is fascinating to witness the creativity and time that goes into the developing and measuring all the new KPIs, I wonder how useful a use of time these…
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