Shows / The Empathy Edge
The Empathy Edge
Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation…
Episodes
- The Empathy Edge
Nate Smith: Leading with Values, Recruiting with Empathy
How does a company lead with their values and, as a result, achieve phenomenal success for itself and its customers? Today, I talk with Nate Smith, the CEO and…
- The Empathy Edge
James Ehrlich: The Neighborhood of the Future is Here
Empathy is more than just how we live and interact with one another. It is also related to technology, products, and our stewardship of the environment. Today…
- The Empathy Edge
Alexandra Franzen: How to Inspire Customers to Say “Yes”
We can all think of quotes or books that have instantly ignited something inside of you - inspiration or desire to take action - but what about sales and…
- The Empathy Edge
Phil Preston: Profit with Purpose
Is it really possible to balance purpose and profit? My guest, Phil Preston, the business purpose guide, talks about how it’s not only possible, it’s…
- The Empathy Edge
Mimi Nicklin: Softening the Edges
Right now, our interactions feel prickly and pointed so maybe it’s time to come back to our human roots and embrace humanity’s oldest leadership trait…
- The Empathy Edge
Val Ries: How to Be the Leader Everyone Wants to Work For
What makes a great leader? The leader everyone is dying to work with, the leader whose team is so engaged, motivated, and high-performing that others in the…
- The Empathy Edge
Michelle Arpin Begina: Empathy and the Bottom Line
Nearly every high performer has something that keeps them from fully stepping into their confidence of ownership around their finances. But did you know the…
- The Empathy Edge
John Lee Dumas: The Common Path to Uncommon Success
Success is not easy; it's hard work. That might seem obvious, but many experts have made a fortune selling “secrets” to hungry entrepreneurs to make them think…
- The Empathy Edge
Brent Lowe and Susan Basterfield: How Innovative Organizations Lead and Scale - No Managers Required
Innovation is such a buzzword in many companies and organizations, but how often do we think about innovating our organizations and the way they run? What if…
- The Empathy Edge
Sheila Murphy: 5 Pillars of a More Diverse Environment
Many of us would agree that a more diverse organization creates a more thriving organization. And research has proven that more diverse leadership teams and…
- The Empathy Edge
Holly Ruxin: Evolving the Finance Industry to Move Money with Empathy
When we think of empathy, we don’t often think of the finance industry. In fact, anything to do with money seems to be the antithesis to an empathetic way of…
- The Empathy Edge
Amy J. Wilson: Leadership’s Larger Duty and Avoiding Empathy Deficit Disorder
How do we even start creating a more empathetic society? Even more specifically, what is our own personal role and responsibility in enriching the world? These…
- The Empathy Edge
M.E. Hart: How to Have Honest Conversations at Work
In today’s episode, I get to welcome back attorney, DE&I strategist and executive leadership coach M.E. Hart for an important conversation about how to have…
- The Empathy Edge
Don Mamone: People First, Then Profit
In today’s episode, I talk to Don Mamone, whose long career in hospitality instilled in him the importance of customer service and relationship marketing. Don…
- The Empathy Edge
Dava Guthmiller: The Key to an Empathetic Brand
How do you actually use your assumptions, experiences, and messaging to create a brand that truly connects with and speaks to people? Today Dava Guthmiller and…
- The Empathy Edge
Edwin Rutsch: How “Empathy Circles” Can Change the World
In our world with so many diametrically opposed beliefs regarding politics, or policy, or religion, or anything else, is it possible to have too much empathy?…
- The Empathy Edge
Robin Dreeke: Spycraft and the Leadership Code of Trust
If you’re curious to hear what spycraft, leadership, and building strong relationships have in common, keep listening. Author, speaker and former FBI agent…
- The Empathy Edge
Bronwyn Saglimbeni: The Art of "No Enemy" Conversations
Do you ever wish you were a communications rockstar and the kind of person who can persuade, inspire, delight, and motivate in any given situation? Well, my…
- The Empathy Edge
Christopher Melcher: Do Divorce Attorneys Have Empathy for Their Clients?
Isn't it funny how we see certain professions as more empathetic than others? When you think of empathetic jobs, health care workers, counselors, or teachers…
- The Empathy Edge
Michelle Tillis Lederman: Get the Connector's Advantage
How do some people become master connectors? How can you create more meaningful connections for your life and your work? And, especially, what role does…
- The Empathy Edge
Terri Givens: Radical Empathy to Bridge Racial Divides
We have so much work to do in this country, in organizations, higher education, and our world at large around empathy, and bridging - healing - racial divides…
- The Empathy Edge
M.E. Hart: How to Bridge Divisions by Embracing Our Common Humanity
Can we come together? You may ask yourself this within your team, organization - or perhaps in your community at large. We’ve had so many tough, but necessary…
- The Empathy Edge
Susan Spinrad Esterly: Can Empathy Be Learned?
In today’s episode, we are going to go back to Empathy 101. With a wide range of experience as a licensed psychologist and advisor, today’s guest, Susan…
- The Empathy Edge
Gina Hortatsos: Empathy as an Inside-Out Advantage for Market Success
More and more, companies are learning that simply bragging about features and functions is not enough. Customers, especially those in the younger generations…
- The Empathy Edge
LeRon Barton: Why Telling Your Story Encourages More Empathy
We all have a platform and we all have a story. What many of us don’t realize is the power that is in our stories and in our vulnerability. All of our stories…
- The Empathy Edge
Karen Catlin: How to be a Real Ally
Allyship at work is how each and every one of us, on an individual level, can support and empower underrepresented groups to ensure everyone can thrive at work…
- The Empathy Edge
Patrick Morrissey: How Empathy Leads to Sales and Marketing Success
Today I have a great conversation with Patrick Morrissey, whose previous and current experience gives him an insight into how empathy can lead any sales and…
- The Empathy Edge
Susanna Camp & Jonathan Littman: What is Your Entrepreneurial Type?
In this world where zipcodes and timezones don’t matter for collaboration, it is more important than ever to understand the human side of being an…
- The Empathy Edge
Rodney Hutton: Authentic Leadership, Honest Dialogue, and Taking a Brand Stand
In today’s episode, I have the opportunity to speak with brand leader and CMO Rodney Hutton. In his 25 years of experience with some of the world’s most…
- The Empathy Edge
Lisa Reynolds: Effective Change Management Starts with Empathy
How do you successfully manage change within your organziation? The key is to remember that change impacts PEOPLE - and you need to ensure they feel seen…
- The Empathy Edge
Gabrielle Thomas: Using Your Voice and Platform to Impact Change
As a mother, an entrepreneur, a master business coach, a wellness consultant, and the founder of Less Caption More Action, today’s guest, Gabrielle, is…
- The Empathy Edge
Alessandra Cotugno: Humanize Your Data to Reveal Emotions
Data-driven leaders, tune in to today’s episode! We don’t often think about creativity as being integral to the role of data analysis, but it is. Today, I talk…
- The Empathy Edge
Marty Neumeier: The Key to Good Marketing and Brand Design
In today’s episode, I have an amazing conversation with one of the true leading brand innovators in the industry - Marty Neumeier. Marty has worked with so…
- The Empathy Edge
Dan Rowan and Jodi Donohue: How to Scale Empathy & Delight Customers
Join me for my conversation with Wedgewood Pharmacy’s Dan Rowan, Vice President of Sales and Marketing, and Jodi Donohue, Director of Marketing, to see how…
- The Empathy Edge
Kristen Elliott: Living Your Brand Values No Matter the Cost
Gear up for this sneak peek into the mind of marketing leader Kristen Elliott, VP of Marketing for Eddie Bauer and how she encourages creativity and makes…
- The Empathy Edge
Susan Hunt Stevens: The ROI of Psychological Safety
The ability for you to be you at work and feel like that is respected, valued, and appreciated. That is psychological safety. While not always talked about or…
- The Empathy Edge
Rebecca Friese: How to Build a “Good” Culture
In this episode, Maria and Rebecca discuss: Why mission is the key to creating a culture where people outperform and outdeliver. What is a “good” culture and…
- The Empathy Edge
Elisa Camahort Page: The Art of Empathy in Politics, Activism, and Media BS
In this episode, Maria and Elisa discuss: How to have constructive political debates and conversations with people that you don’t agree with. The challenges of…
- The Empathy Edge
Ian Bentley: Conscious Consumerism Meets Conscious Brands for the Win
In this episode, Maria and Ian discuss: Building a business out of empathy that is sustainable and serves the community. The growing trend of conscious…
- The Empathy Edge
Renee Metty: Why Mindfulness Makes You A Better Leader
In this episode, Maria and Renee discuss: What mindfulness is, how it fits into your busy life, and why it matters. The link between mindfulness and empathy…
- The Empathy Edge
Scott Burns: 5 Work Concepts That Won’t Exist in 5 Years
In this episode, Maria and Scott discuss: The myth of work-life balance and why it hurts your employees more than helps them. Why there is more than one…
- The Empathy Edge
Kara Goldin: On Undaunted Leadership
In this episode, Maria and Kara discuss: Why Kara calls herself an “accidental entrepreneur.” How to stay close to customer needs as your business grows…
- The Empathy Edge
Kathy Klotz-Guest - Trust, Improv, & Humor for a More Innovative Culture
In this episode, Maria and Kathy discuss: Creating an environment of trust in the workplace and why it matters. How to use improv techniques to enhance…
- The Empathy Edge
Jay Baer: How Empathy Gets Your Customers Talking
In this episode, Maria and Jay discuss: What an empathetic brand really means. Empathy as a talk trigger for word of mouth marketing. How your brand can show…
- The Empathy Edge
Cory Custer: How a Compassionate Culture Leads to Success
In this episode, Maria and Cory discuss: What a compassionate culture looks like and finding the passion in compassion. What a Director of Compassion is and…
- The Empathy Edge
Kim Bohr: How Empathy Leads to Operational ROI
In this episode, Maria and Kim discuss: How empathy at senior levels of leadership drives operational performance. Why being curious as a key leadership…
- The Empathy Edge
5 Ways Empathy Benefits Your Bottom Line
In this episode, Maria discusses: 5 benefits empathy brings to your leadership, business, and brand. The costs of disengagement and the benefits of engaged…
- The Empathy Edge
Paul Marobella: Leading Through Crisis
In this episode, Maria and Paul discuss: The evolution of Paul’s leadership style and how it has changed throughout the years to where he is now. Leading your…
- The Empathy Edge
Jonni Ressler: How to Build a Successful Business on Empathy
In this episode, Maria and Jonni discuss: How empathy shaped the business model of Eleven 11 Solutions and the company philosophy as they continue to grow…
- The Empathy Edge
Steve Hartman: Why Data is Empathy
In this episode, Maria and Steve discuss: Technology for a purpose, not just for technology’s sake. Why data tells a story and this requires empathy Excellent…
- The Empathy Edge
What is Empathy?
In this episode, Maria discusses: What empathy is and how it can be leveraged by brands, leaders, and teams. The soft skills that allow us to create…
- The Empathy Edge
Welcome to The Empathy Edge with Maria Ross
Welcome to The Empathy Edge podcast. On today's show, host Maria Ross walks you through what this podcast is all about, why leaders, marketers, and…