Shows / The Empathy Edge
The Empathy Edge
Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation…
Episodes
- The Empathy Edge
Chris L. Johnson: When Leaders Pause, They Win
If you are an ambitious, hard-driving leader who never stops to take a breath - you need to listen to today's episode. Pausing as a leader is vital to making…
- The Empathy Edge
August Hot Takes: How to Run Your Business With Empathy
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common…
- The Empathy Edge
August Hot Takes: Why One Workshop Won't Fix Your Culture
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common…
- The Empathy Edge
August Hot Take: Why is Active Listening So Hard?
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common…
- The Empathy Edge
August Hot Take: What Is - and Is NOT - Empathy
Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common…
- The Empathy Edge
Dr. Suzanne Wertheim: Why Inclusive Language Matters
Would you ever throw a dinner party and not even think about guest allergies, or how to make your guests feel most comfortable? Of course not! You would…
- The Empathy Edge
Neil Miller: How to Make Hybrid Work WORK!
The pandemic has changed all the rules of work - they were actually evolving for a while, but COVID accelerated those changes, which left many leaders…
- The Empathy Edge
Sandeep Dayal: Branding Between The Ears
The Holy Grail of brand success is to really understand and engage with your ideal customer. But how do some brands seem to do this so effortlessly, while…
- The Empathy Edge
Mike O'Bryan: Narrative Intelligence
Is it even possible to center humanity in our work and our systems? We have become numb to the fact that so many of our government policies, social programs…
- The Empathy Edge
Amer Kaissi: Humbitious Leadership Equals Success
One of the most common myths about leadership is that arrogant, over-confident people are better leaders. Humbitious leaders shatter that myth. Research has…
- The Empathy Edge
Rhonda Manns: Design Thinking in Healthcare - and Beyond
You think your organization's challenges are tough? Try healthcare, where lives are on the line! Not only has this industry been stretched to its limit during…
- The Empathy Edge
Danielle Harlan: Killing the Alpha Leader
Unless you've been living under a rock, you know that leadership has changed. Not just because of our recent pandemic, but because of what research is telling…
- The Empathy Edge
Rich Hua: Starting an EQ Revolution at Amazon
So…your leaders and colleagues could all improve their emotional intelligence, or EQ, to better collaborate - and you want to change your company culture for…
- The Empathy Edge
Ann Latham: The Power of Clarity
You know the meeting: rambling conversations, tangents, and vague instructions. Not only is this frustrating, but it's downright unempathetic to people! What…
- The Empathy Edge
Donato Tramuto: The Double-Bottom Line of Compassionate Leadership
"We are finding that putting people first and delivering results are not two separate goals." So says my guest today, Donato Tramuto. Today, we talk about the…
- The Empathy Edge
Rob Volpe: Solving the Empathy Crisis One Conversation at a Time
What gets in the way of empathy? Our judgements, ego, and biases. It can even impact our ability to connect with colleagues and our customers. But good news…
- The Empathy Edge
Ben Easter: Are You a Nonviolent Communicator? (You May Not Be!)
Are you engaging in violent or nonviolent communication? Knowing how to make the shift is vital to being an effective leader - and communicator. Today, I got…
- The Empathy Edge
Ron Gura: How Technology Helps People Navigate Grief and Loss
Every single human experiences death and loss at some point and yet our systems and organizations are not set up to be empathetic to those needs. When a loved…
- The Empathy Edge
Maynard Okereke: The Hip Hop M.D. Shares How to Spark Curiosity and Passion
What do you get when you cross hip hop, YouTube, and science education? You get my guest today, Maynard Okereke. Maynard is a science communicator best known…
- The Empathy Edge
Aaron Hurst: How Technology Helps You Scale Empathy and Ignite Engagement
How can you design high empathy interactions to create better relationships at work….at scale? Today, I'm talking with Aaron Hurst, the foremost expert on the…
- The Empathy Edge
Frank Smith: What is Conscious Capitalism?
What exactly is Conscious Capitalism? It's a way of looking at business responsibly, ethically, and mindfully. It's a global movement that redefines how we…
- The Empathy Edge
Leah Neaderthal: The Keys to Successful Selling
According to research, empathy, when combined with ambition, is the #1 trait of successful salespeople. If you've ever struggled with sales, if you lead a team…
- The Empathy Edge
Josh Levine: Building an Empathetic Culture
What does it mean to leverage your culture as a competitive advantage? What does culture even mean, and why is it so important that an organization articulate…
- The Empathy Edge
Carrie Melissa Jones: Building Successful Communities
Why so many brand communities (and even social cause communities) fail is because they are not truly communities. They are simply a collection of people. For a…
- The Empathy Edge
Michele Wucker: How "Risk Empathy" Impacts Team Performance
Do you know what your risk fingerprint is? Like your actual fingerprint, your risk fingerprint is unique to you and based on your biology, but also your…
- The Empathy Edge
Charna Cassell: Recognizing and Regulating Trauma at Work - Yours and Others
In order to be the best leader you can be, you have to be present and attuned to what your teams are going through. That requires regulating ourselves and our…
- The Empathy Edge
Dr. Lorea Martinez: Social and Emotional Learning. Not Just for Kids!
How well do you understand your own emotions? Do your emotions ever get in the way of producing quality work or collaborating effectively? Chances are, yes…
- The Empathy Edge
Karen Cornwell: Gender Harmony Leads to Innovation
If you have experienced disharmony in your workplace, it might not be because other people are evil and out to get you! It may just be that there’s a clash of…
- The Empathy Edge
Michelle Kaplan: How Poetry Can Boost Team Collaboration and Trust
How can poetry help a team better collaborate and connect? You’re about to find out! My guest is Michelle Kaplan, and today we talk about the important role…
- The Empathy Edge
Raman Frey: How to Incentivize Empathy and Community in a Capitalist World
How do we shift from an individualistic culture that incentivizes power grabbing and consumerism into a more community-driven culture where everyone gets their…
- The Empathy Edge
Eric Dawson: When You Ask Young People How to Change the World, They Step Up and Lead!
This might be one of my favorite podcast interviews ever. Not just because I got to interview a dear high school friend who has positively impacted the world…
- The Empathy Edge
Pat Timmons: Empathy in Social Media Marketing
What does empathetic marketing even look like in today’s digital age, where everything seems to be done over email or social media? And what are some…
- The Empathy Edge
Michelle Sherman: Why the Most Successful Leaders Combine Resilience with Imagination
Imagination and resilience are the hallmarks of successful leaders, those who can envision the goal before they even know exactly how to get there, and those…
- The Empathy Edge
Woodson Martin: Balancing Corporate Success with Humanitarian Work
Do you have to choose between a successful corporate career and humanitarian work? Or can they live in harmony? Today’s guest proves that you can not only do…
- The Empathy Edge
Khalilah Lyons: DEI Done Right for Leaders - and Our Kids
If you don’t think diversity, equity and inclusion are hard, then you haven’t been paying attention. Of course it’s hard! Most things worth doing to make our…
- The Empathy Edge
Melina Palmer: Why Your Customers Can't Tell You What They Want
We, as humans, don’t buy for the reasons we think we do, and there are ways to communicate our message so that we tap into those mental models and frameworks -…
- The Empathy Edge
Jyoti Patel and Emily Griffin: Let's Play More at Work!
When was the last time you felt a sense of play at work? Our current workplace paradigms and power structures no longer serve us, and we’re called to rethink…
- The Empathy Edge
Susan McPherson: The Lost Art of Connecting
If we’ve learned anything over the last few years of dealing with a global pandemic, it’s our insatiable human need for connection. I’m not talking about likes…
- The Empathy Edge
Jerome Deroy: Why Stories Engage and Inspire
Your organization has a story. Are you leveraging empathy for your audience and telling it? You may not think story has a place in business, but if you want to…
- The Empathy Edge
Kelly Cooper: Social Intelligence and the Value Prop for Diversity and Inclusion
Social intelligence is the capacity to communicate and form relationships with empathy and assertiveness. It comes from knowing yourself and knowing others -…
- The Empathy Edge
Christina Harbridge: Ever Send a Thank You Card to Your Collection Agency?
By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she…
- The Empathy Edge
Sara Dean: What Moms and Caregivers Need from the Workplace
Caregivers in general, be they moms, dads or those caring for elder parents, are struggling at work right now in very specific ways. What can workplaces do to…
- The Empathy Edge
Marc Champagne: How to Summon Your Personal Socrates
Why is it important to ask questions, of ourselves and of others? Well, if you’re been here at this podcast for a minute, you know that curiosity is the #1…
- The Empathy Edge
Sherianna Boyle: Why You Need an Emotional Detox
It’s not healthy that we have numbed our feelings so much as a society simply because we can’t process them. This shows up in so many different negative ways…
- The Empathy Edge
Hope Timberlake: Speak Up, Dammit!
When you don’t speak out, the world misses out on what could be your game-changing idea, inspiring perspective or important cautionary tale. Too often women…
- The Empathy Edge
Ilana Ben-Ari: How the Empathy Toy is Changing the World
At what age did we lose our sense of play? What role does play have in boosting trust, collaboration, and creativity? A big role, it turns out. My guest today…
- The Empathy Edge
Roberta Matuson: Managing Difficult Conversations at Work
Nothing requires empathy more than going into a difficult conversation at work - asking for a raise, telling a coworker they are not pulling their weight, or…
- The Empathy Edge
Tamsen Webster: Great Stories are Empathy Machines
Have you ever thought about a story as a persuasive argument or as making a case? Because that is what a good story does - it moves us to think or act in a new…
- The Empathy Edge
Minter Dial: How Being Yourself Makes You a Better Leader
Being an effective leader requires you to be able to truly see yourself as you are - to know who you want to be, where you’re strong, and where you might fall…
- The Empathy Edge
Kevin Perlmutter: When Emotional Motivation Meets Brand Desire
We like to tell ourselves that we make purely logical purchase decisions, but we’re human and we do not. Regardless of the type of business you are in, humans…
- The Empathy Edge
Michael Ventura: How to Apply Empathy to Tough Business Challenges
How do we apply empathy to solve tough business challenges? Taking the time to gather empathic insights might seem like it’s slowing you down, but doing so can…
- The Empathy Edge
Dr. Adam Dorsay: How Ambition and Compassion Co-Exist for High-Performers
What can a psychologist who works with high-performers like Silicon Valley executives and professional athletes share with you about empathetic leadership?…
- The Empathy Edge
Jamie Greenwood: Why Empathy for Others Starts with Compassion for Yourself
Empathy for others starts with empathy for yourself. Today’s guest, Jamie Greenwood, is going to break down exactly why this is true and how self-compassion…
- The Empathy Edge
Sandy Thompson: How to Make People Fall in Love with Your Brand
The billion dollar marketing question: How do you make people fall in love with your brand? First step is that it requires you to understand your customer not…
- The Empathy Edge
Dennis Geelen: Are you Truly Customer-Centric? You May Not Be
What does it really mean to be customer centric? It’s more than just polite customer service or occasionally asking customers what they think of you. It’s an…
- The Empathy Edge
Evo Heyning: The Future of Virtual Connection and Experiences
The metaverse, virtual reality, immersive experiences - this is the future of how we connect. While some of you have embraced virtual connection this year…
- The Empathy Edge
Heather Hiscox: The Surprising Empathy Gap in Social Impact That Hinders Change
When you think of empathetic organizations, you think of nonprofits and community organizations. Today, I talk with Heather Hiscox who discusses the need for…
- The Empathy Edge
Daniel Murray: Embedding Strategic Empathy into Business Model
What is strategic empathy? It’s ensuring you embed empathy into your business model - operationalize it, reward it, model it, and hold others accountable. Just…
- The Empathy Edge
Lisa McLeod: Selling with Noble Purpose to Win
Being a purpose driven organization is not just a nice-to-have, it actually leads to more revenue, higher performing teams, and better engagement and…
- The Empathy Edge
Davida Ginter: How Leaders Can Avoid Burnout and Build Emotional Resilience
Burnout is costing us more than we think, but new research has emerged that shows empathetic leadership can help prevent burnout. My guest today, Davida…