Daniel Murray: Embedding Strategic Empathy into Business Model
What is strategic empathy? It’s ensuring you embed empathy into your business model - operationalize it, reward it, model it, and hold others accountable. Just as with any other brand value, when you’re all talk and no action, you can never truly reap the benefits that empathy can bring to your team and organization. In this episode, Daniel Murray and I discuss just this topic. As one of the world’s leading experts in strategic empathy, Daniel reveals how you can embed empathy into your business model and we offer a not so gentle reminder about how brains work and how our mental models…
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