Shows / The Art of Adjusting® Podcast
The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just…
Episodes
- The Art of Adjusting® Podcast
Episode 107: Negotiation Lessons From 10,000 Insurance Claims
Send us Fan Mail Negotiation gets blamed for a lot of bad claims outcomes, but the real culprit is usually something simpler: weak investigation and unclear…
- The Art of Adjusting® Podcast
Episode 106 - The Next Generation of Investigation
Send us Fan Mail Evidence used to be a handful of photos and a recorded statement. Now it can be a doorbell clip, a dash cam angle, a neighborhood app thread…
- The Art of Adjusting® Podcast
Episode #105 - Can Claims Ever Be Truly Objective?
Send us Fan Mail Adjusters are expected to be objective, but is true objectivity even possible when every claim requires judgment? In this episode of The Art…
- The Art of Adjusting® Podcast
Episode # 104 - Your Claim Notes Aren't Good Enough
Send us Fan Mail Are your claim notes actually documenting the claim—or are they just repeating information that already exists somewhere else in the file? In…
- The Art of Adjusting® Podcast
Episode #103 - The Economics of Independent Adjusting
Send us Fan Mail Independent adjusters are part of the claims process—but what exactly are carriers buying when they hire one? Bill Auten takes a practical…
- The Art of Adjusting® Podcast
Episode #102 - The Million-Dollar File Starts Day One
Send us Fan Mail One missing piece of evidence can turn a clear claim into a costly argument, and it usually happens fast. We break down the idea of the…
- The Art of Adjusting® Podcast
Episode #101: Assume Less And Investigate Better
Send us Fan Mail The quickest way a claim goes sideways is not a coverage dispute or a tough claimant. It’s one small word that sneaks into our thinking and…
- The Art of Adjusting® Podcast
Episode #100: How Two Adjusters Built A Podcast
Send us Fan Mail Episode 100 lands with a twist: we’re finally recording together in person for the first time. After years of remote calls, we sit down with…
- The Art of Adjusting® Podcast
Episode #99: Are Multi-Line Adjusters Going Extinct?
Send us Fan Mail Multi-line adjuster, generalist, all-lines, specialist, mono-line, GA, TPA, IA, carrier claims. We hear these labels all the time, but they…
- The Art of Adjusting® Podcast
Episode #98: How Insurance Adjusters Get The Full Story With Recorded Statements
Send us Fan Mail People hear “recorded statement” and assume it’s a trap. We don’t see it that way, and if you work in claims adjusting, you shouldn’t either…
- The Art of Adjusting® Podcast
Episode #97: CMS Reporting And Medicare Liens For Liability Claims
Send us Fan Mail A “quick” injury claim can turn into a compliance puzzle the moment Medicare or Medicaid enters the picture and if you miss it, the…
- The Art of Adjusting® Podcast
Episode #96: The Bad Faith Warning Signs
Send us Fan Mail Bad faith doesn’t usually arrive as one dramatic blow-up. It shows up as a slow drip of little things: the voicemail that never gets returned…
- The Art of Adjusting® Podcast
Episode #95: How Much Liability Are You Hosting This Weekend?
Send us Fan Mail Memorial Day weekend has a way of turning “just one quick favor” into a full-blown claim file. We start with a simple scenario: you borrow a…
- The Art of Adjusting® Podcast
Episode 94: Summer Liability Basics For Adjusters
Send us Fan Mail A lawn mower throws a rock through a car window. A kid hops a fence to grab a baseball near a backyard pool. A trampoline turns one “fun…
- The Art of Adjusting® Podcast
Episode 93: Contractor Damage, Subrogation, And Smarter Claim Handling
Send us Fan Mail Spring doesn’t just bring warmer weather, it brings a whole new wave of claims problems: roofers canvassing neighborhoods, frozen-pipe losses…
- The Art of Adjusting® Podcast
Episode 92: Spring Storm Claim Playbook
Send us Fan Mail Spring storms don’t just damage property, they scramble the story of what happened. One day it’s hail. The next it’s wind-driven rain. Then a…
- The Art of Adjusting® Podcast
Episode 91: How To Adjust Frozen Pipe Losses Without Missing Coverage
Send us Fan Mail Frozen pipe losses are one of those claims that look simple on the surface, right up until the policy language and the facts start fighting…
- The Art of Adjusting® Podcast
Episode 90: Warming Up The Zamboni For Espinal
Send us Fan Mail A slip on ice can look like a small accident until you see what it turns into on a claim file: multiple defendants, competing contracts…
- The Art of Adjusting® Podcast
Episode #89: Deposition Survival For Adjusters
Send us Fan Mail Ever felt your file work turn into a courtroom minefield? We sit down with a clinical neuropsychologist who coaches witnesses to break down…
- The Art of Adjusting® Podcast
Episode #88: Winter Heat, Cold Pipes, and Hot Claims: Investigating Seasonal Losses
Send us Fan Mail Winter brings more than snow and high heating bills. It brings puffback claims, chimney fires, frozen pipes, temporary heating setups, and a…
- The Art of Adjusting® Podcast
Episode #87: Speed Limits Aren’t Permission Slips In A Storm
Send us Fan Mail Storm clouds don’t just darken the sky, they raise the duty of care. We dig into how snow, ice, fog, and heavy rain change what “reasonable”…
- The Art of Adjusting® Podcast
Episode #86: Anatomy of a Slip and Fall Claim
Send us Fan Mail A slick floor, a hard fall, and suddenly everyone asks the same question: who pays? We open the claims toolbox and walk through slip and fall…
- The Art of Adjusting® Podcast
Episode #85: Negligence Is A Mistake; Bad Faith Is A Pattern
Send us Fan Mail Want a practical blueprint to avoid bad faith and close cleaner files? We dig into the real-world habits that separate defensible claims work…
- The Art of Adjusting® Podcast
Episode #84: Holiday Claims Without The Headaches
Send us Fan Mail Holiday cheer meets claim chaos, and we’re here to make sense of it. From overloaded outlets and dry Christmas trees to frozen pipes and black…
- The Art of Adjusting® Podcast
Episode #83 - Rules Of The Road For Adjusters: Fault, Foreseeability, And Last Clear Chance
Send us Fan Mail We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes…
- The Art of Adjusting® Podcast
Episode #82 - Giving Thanks (and Adjusting Attitudes)
Send us Fan Mail 🎧 Spotify Episode Description Episode 82: Giving Thanks — Bill’s Back! This Thanksgiving episode is all about gratitude. Bill returns to the…
- The Art of Adjusting® Podcast
Episode #81 - Category Five Conflicts
Send us Fan Mail When the wind picks up, claims become a pressure cooker. 🌪️ In this episode, Chantal and Heather tackle five real-world conflicts adjusters…
- The Art of Adjusting® Podcast
Episode #80 - Knowledge is Power
Send us Fan Mail This one’s for the adjusters who keep learning even when nobody’s paying for training anymore. Heather and Chantal talk about what real…
- The Art of Adjusting® Podcast
Episode #79 - Experts in Claims — When & Why to Call Them
Send us Fan Mail 🏈 Adjusters can’t do it all — sometimes you need to call in the experts. Heather and Chantal dig into the world of experts in claims. From…
- The Art of Adjusting® Podcast
Episode #78 - The IA Glow Up & Grow Up- With 3 C’s and an H
Send us Fan Mail Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman…
- The Art of Adjusting® Podcast
Episode #77 - The Myth of the Bad Faith Boogeyman
Send us Fan Mail Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is…
- The Art of Adjusting® Podcast
Episode #76 - Back to School with the Unfair Claims Practices Act
Send us Fan Mail ✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement…
- The Art of Adjusting® Podcast
Episode #75 - Certificates of Insurance: The Most Misunderstood Document in Insurance
Send us Fan Mail Certificates of Insurance (COIs) look simple—but behind that one page is a world of fine print, pitfalls, and potential fraud. In this…
- The Art of Adjusting® Podcast
Episode #74 - Adjusters, Reserves, and the Fine Line Between Insolvency and Bankruptcy
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, Chantal and Sandy break down the often-confused differences between bankruptcy, insolvency…
- The Art of Adjusting® Podcast
Episode #73 - When Claims Get Ugly: Mastering the Tough Conversations
Send us Fan Mail Ever had to break bad news to a policyholder already on the verge of tears—or threats? In this episode, Chantal and Sandy share real-world…
- The Art of Adjusting® Podcast
Episode #72 - Let Freedom Ring Adjuster Superpowers
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most…
- The Art of Adjusting® Podcast
Episode #71 When the Damage Is Repaired But the Stigma Remains
Send us Fan Mail What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy…
- The Art of Adjusting® Podcast
Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of…
- The Art of Adjusting® Podcast
Episode #69 - The Leadership Ladder: Amy Cooper Shares RISE's Vision for Insurance Professionals
Send us Fan Mail Ever wondered what it takes to transform an entire industry's culture? Amy Cooper, founder and CEO of RISE (Rising Insurance Star Executives)…
- The Art of Adjusting® Podcast
Episode #68 - Understanding the Hard and Soft Insurance Market
Send us Fan Mail The hard and soft market cycle remains one of the insurance industry's most powerful yet least understood forces. In this eye-opening…
- The Art of Adjusting® Podcast
Episode #67 - Claims That Haunt Us: What Keeps Adjusters Up at Night?
Send us Fan Mail What keeps insurance adjusters up at night? From catastrophic losses that inspire genuine nightmares to the frustration of policy limitations…
- The Art of Adjusting® Podcast
Episode #66 - Start Repairs or Sit Tight? The Catch-22 of Property Damage Claims
Send us Fan Mail Every adjuster encounters that frustrating situation where an insured has received their claim check but refuses to start repairs. They're…
- The Art of Adjusting® Podcast
Episode #65 - Matching Madness: Why Your Neighbor's New Roof Doesn't Mean You Get One Too
Send us Fan Mail To understand how hail damage affects buildings and insurance claims requires understanding both the technical aspects of damage assessment…
- The Art of Adjusting® Podcast
Episode #64: Dents and Dollars: The Real Impact of Hail on Your Vehicle
Send us Fan Mail When the sky pelts your vehicle with ice, the damage goes far beyond cosmetic dents—it triggers a cascade of insurance decisions that could…
- The Art of Adjusting® Podcast
Episode #63: Claims Made vs. Occurrence: Unpacking Insurance Policies
Send us Fan Mail This week’s podcast dives into the world of claims made versus occurrence policies, shedding light on their significant differences and…
- The Art of Adjusting® Podcast
Episode #62: Resilience & Relationships: The Human Side of Adjusting with Heather Blevins
Send us Fan Mail In this episode, we sit down with Heather Blevins, the renowned "Insurance Rebel," to explore the crucial role of resilience and relationships…
- The Art of Adjusting® Podcast
Episode #61: The Insurance Implications of Sex Trafficking Lawsuits
Send us Fan Mail In this thought-provoking episode of The Art of Adjusting® Podcast, hosts Bill Auten of Auten Claims Management and Chantal Roberts of CMR…
- The Art of Adjusting® Podcast
Episode #59: Who’s Liable When Your Car is Stolen?
Send us Fan Mail In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and…
- The Art of Adjusting® Podcast
Episode #60: Navigating Policy Challenges During California's Wildfire Crisis
Send us Fan Mail This episode uncovers the critical challenges insurance adjusters face during wildfires, focusing on the complexities of coverage and claims…
- The Art of Adjusting® Podcast
Episode #58: Unlocking the Power of Open Records with Mike Connell
Send us Fan Mail In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the…
- The Art of Adjusting® Podcast
Episode #57: Tree Liability and Risk Management: Insights from Marty Shaw
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, hosts William Auten and Chantal Roberts welcome Marty Shaw, RCA, BCMA, TRAQ, TPAQ, a…
- The Art of Adjusting® Podcast
Episode #56 - Breaking Bias: Avoiding Confirmation Bias in Claims Handling
Send us Fan Mail In this episode, William and Chantal dive into the critical issue of confirmation bias in insurance claims handling. They explore how…
- The Art of Adjusting® Podcast
Episode #55: Giving Thanks: Lessons from Life, Insurance, and Collaboration
Send us Fan Mail In this Thanksgiving-themed episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten reflect on gratitude, from personal…
- The Art of Adjusting® Podcast
Episode #54 - From Lost Wages to Life Changes -The Art of Assessing Damages
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, host Bill Auten takes listeners on a detailed journey through the complexities of evaluating…
- The Art of Adjusting® Podcast
Episode #53 - Transparency in Adjustment: Public Adjusters Breaking Down Barriers
Send us Fan Mail In this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal…
- The Art of Adjusting® Podcast
Episode #52 - Slip and Fall Investigations: Five Defenses You Need to Know
Send us Fan Mail In this episode of The Art of Adjusting®, William Auten takes a deep dive into one of the most common liability claims: slip and fall cases…
- The Art of Adjusting® Podcast
Episode #51 - What We Love About Being a Claims Adjuster
Send us Fan Mail In this episode, Chantal and William share their personal journeys into the world of claims adjusting, offering insight into what fuels their…
- The Art of Adjusting® Podcast
Episode #50 - Multi-Line Adjusting: Tackling Property, Liability, and Everything in Between
Send us Fan Mail Join hosts Chantal Roberts and William Auten as they celebrate the 50th episode of The Art of Adjusting® podcast with an in-depth discussion…
- The Art of Adjusting® Podcast
Episode #49 - From Army Investigator to Insurance Expert: Insights from Barry Zalma
Send us Fan Mail In this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of…
- The Art of Adjusting® Podcast
Episode #48 - Balancing Obligations: The Art of Ethical Claims Handling
Send us Fan Mail In this episode of The Art of Adjusting®, hosts Chantal and William dive deep into the duties and responsibilities that insurance carriers…