Shows / The Art of Adjusting® Podcast
The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just…
Episodes
- The Art of Adjusting® Podcast
Episode #47 - Ethics and Professionalism in Claims Handling: Lessons from Quentin Brogdon
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, host Chantal Roberts welcomes Quentin Brogdon, an experienced trial lawyer and former…
- The Art of Adjusting® Podcast
Episode #46 - Level Up: Your Guide to Becoming an Expert Adjuster
Send us Fan Mail Join Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims…
- The Art of Adjusting® Podcast
Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes
Send us Fan Mail Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects…
- The Art of Adjusting® Podcast
Episode #44 - Adjusting to AI: The New Frontier in Claim Management
Send us Fan Mail Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance…
- The Art of Adjusting® Podcast
Episode #43 - Balancing Tech and Touch: The Heart of Claims with Luis Diaz
Send us Fan Mail In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective…
- The Art of Adjusting® Podcast
Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges
Send us Fan Mail In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of…
- The Art of Adjusting® Podcast
Episode #41 - Deciphering Damages: A Comprehensive Guide to Claim Settlements
Send us Fan Mail Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world…
- The Art of Adjusting® Podcast
Episode #40 - Unpacking Negligence - Key Concepts in Liability and Insurance Claims
Send us Fan Mail Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of…
- The Art of Adjusting® Podcast
Episode #39 - Policy and Practice: Depreciation of Labor
Send us Fan Mail Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the…
- The Art of Adjusting® Podcast
Episode #38 - Rising Tides, Rising Challenges: Beyond the Floodline
Send us Fan Mail In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage…
- The Art of Adjusting® Podcast
Episode #37 - Clarity in Contracts: A Claims Adjuster's Guide
Send us Fan Mail Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion…
- The Art of Adjusting® Podcast
Episode #36 - From Ancient Egyptians to Modern Claims: The Leap Year Impact on Insurance
Send us Fan Mail In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the…
- The Art of Adjusting® Podcast
Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims
Send us Fan Mail In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the…
- The Art of Adjusting® Podcast
Episode #34: Treat Yo-self
Send us Fan Mail In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the…
- The Art of Adjusting® Podcast
Episode #33 - Mastering Statement Taking in Claims Adjusting
Send us Fan Mail In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st…
- The Art of Adjusting® Podcast
Episode #32 - Beyond Bad Faith: Mastering Claims with the Unfair Practices Act
Send us Fan Mail Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode…
- The Art of Adjusting® Podcast
Episode #31 - Holiday Law - Unwrapping Santa's Legal Challenges with Donna Meehan
Send us Fan Mail In this holiday episode of our podcast, we undertake fascinating discussion on legal matters with a sprinkle of holiday whimsy. Join our…
- The Art of Adjusting® Podcast
Episode #30 - From Snark to Synergy - A Guide to Respectful Claims Handling
Send us Fan Mail In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion…
- The Art of Adjusting® Podcast
Episode #29 - Stuffing, Stress, and Self-Care: A Claims Adjuster's Thanksgiving
Send us Fan Mail Join us for this heartfelt and insightful podcast episode that discusses the unique experiences of insurance adjusters during the Thanksgiving…
- The Art of Adjusting® Podcast
Episode #28 - Subrogation Simplified: Navigating Claims and Demands
Send us Fan Mail "Subrogation Simplified" is part of our podcast series designed to foster education and dialogue among professionals across the insurance…
- The Art of Adjusting® Podcast
Episode #27 - Leaves, Rain, and Nuts: Fall Insurance Insights
Send us Fan Mail Welcome to the The Art of Adjusting® podcast, where your hosts Bill Auten and Chantal Roberts take you on a journey through the fascinating…
- The Art of Adjusting® Podcast
Episode #26 - Demystifying MIST: Navigating Minor Impact Claims with Expert Insight
Send us Fan Mail We are thrilled to announce the rebranding of your favorite source of insurance wisdom: the Daily Claims Podcast is now becoming "The Art of…
The Art of Adjusting® PodcastEpisode #25 - The Adjuster's Journey: A Deep Dive into the Life and Challenges of an Independent Adjuster
Send us Fan Mail Embark on a behind-the-scenes journey into the life of an independent adjuster. This episode unravels the essence of their role, the unique…
The Art of Adjusting® PodcastEpisode #24 - Navigating Business Income Claims for Claims Professionals
Send us Fan Mail Welcome to Episode 24 of "The Daily Claims Podcast" In this enlightening episode, we embark on a focused journey into two pivotal scenarios…
The Art of Adjusting® PodcastEpisode #23 - Coverage with Steve Frattare - ROR's, Non-waivers and DJ Actions
Send us Fan Mail In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service…
The Art of Adjusting® PodcastEpisode #22 - From Community Organizer to Claims Adjuster Steve Frattare's Remarkable Career - Part 1
Send us Fan Mail Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part…
The Art of Adjusting® PodcastEpisode #21 - Decoding Insurance Policies Key Considerations for Claim Adjusters
Send us Fan Mail Welcome to "Decoding Insurance Policies: Key Considerations for Claim Adjusters," the podcast that dives deep into the world of insurance…
The Art of Adjusting® PodcastEpisode #20 - The Art of Investigation
Send us Fan Mail In this educational episode, we delve deep into the art of investigation and explore the intricate process of uncovering the truth in…
The Art of Adjusting® PodcastEpisode #19 - The Claims Process: Handling Insured Entities and Attorneys
Send us Fan Mail Welcome to "The Claims Process: Handling Insured Entities and Attorneys," a podcast that provides valuable insights and strategies for…
The Art of Adjusting® PodcastEpisode #18 - Gen Z: Attracting The Next Generation to the Insurance Industry
Send us Fan Mail In this episode, we explore our recent blog post, which examines how insurance companies can prepare for the rise of Gen Z professionals. As…
The Art of Adjusting® PodcastEpisode #17 - Hurricane Ian - Are Commercial Claims For You?
Send us Fan Mail We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears…
The Art of Adjusting® PodcastEpisode #16 - Drones for Claims Adjusters
Send us Fan Mail Today we are "flying solo" in our discussion of drone usage for claims adjusting. Drones have grown immensly in thier popularity, but there…
- The Art of Adjusting® Podcast
Episode #15 - Depreciation Debate with Chantal Roberts - Part 2 of 2
Send us Fan Mail Here is Part 2 of our depreciation discussion, where we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting…
The Art of Adjusting® PodcastEpisode #14 - Depreciation Debate with Chantal Roberts - Part 1 of 2
Send us Fan Mail In this episode, we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited…
The Art of Adjusting® PodcastEpisode #13 - Bad Faith Landmines with Kevin Quinley - Part 2 of 2
Send us Fan Mail Today is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based…
The Art of Adjusting® PodcastEpisode #12 - Bad Faith Landmines with Kevin Quinley - Part 1 of 2
Send us Fan Mail Today is the first part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in…
The Art of Adjusting® PodcastEpisode #11 - Advice For New And Aspiring Adjusters
Send us Fan Mail Today we’ll be talking with Barry Zalma and Chantal Roberts. Barry Zalma is an internationally recognized expert on insurance, claims…
The Art of Adjusting® PodcastEpisode #10 - Cows, Carpenters and Canines
Send us Fan Mail Today is story time. We’re talking about a farmer, two carpenters, and a bull—and how that unusual mix ties directly into how New York handles…
The Art of Adjusting® PodcastEpisode #9 - They All Want Experience!
Send us Fan Mail One of the most common complaints I get from new or aspiring adjusters is that every time they look at a job listing, it says they need…
The Art of Adjusting® PodcastEpisode #8 - Where Do I Start?
Send us Fan Mail Today's episode focuses on two of the most common questions from social media regarding how to become an adjuster. The first question is…
The Art of Adjusting® PodcastEpisode #7 - ROR's and Non-waivers with Chantal Roberts
Send us Fan Mail Here is another episode covering all lines of insurance. We talk with claims expert and educator Chantal Roberts, author of The Art of…
The Art of Adjusting® PodcastEpisode #6 - Mentorship in Claims
Send us Fan Mail We’ll call this episode topic an “All-Lines” subject. Today we’ll talk about mentorship in the claims business. Whether you are a new or an…
The Art of Adjusting® PodcastEpisode #5 - How Versatile is Xactimate?
Send us Fan Mail Today's episode is property claims and more specifically we talk about Xactimate. This estimating platform is often compared to Simsol and…
The Art of Adjusting® PodcastEpisode #4 - Workers Compensation in the News
Send us Fan Mail In this episode, you will hear our hot take on recent news stories about workers’ compensation insurance. The first one is a proposed New York…
The Art of Adjusting® PodcastEpisode #3 - Liability Claims - Why use an IA?
Send us Fan Mail Centralized claims operations are commonplace in today's insurance market. Insurance carriers tend to utilize independent agencies. These…
The Art of Adjusting® PodcastEpisode #2 - AOBs and Auto Fraud
Send us Fan Mail Today we talk about Assignment of Benefits Agreements, commonly referred to as an AOB. They are used across automobile and property claims and…
The Art of Adjusting® PodcastEpisode #1 - Video recording adjusters in Florida
Send us Fan Mail In this episode, we'll talk about a Florida decision that allows policyholders to make video recordings of insurance adjusters as they inspect…