Latest / The Art of Adjusting® Podcast
Episode #43 - Balancing Tech and Touch: The Heart of Claims with Luis Diaz
Send us Fan Mail
In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience with a loss. Chantal provides practical techniques for de-escalating tense situations, such as speaking softly or using strategic pauses during phone calls.
They also discuss the challenges of managing stress and emotional resilience for adjusters…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.