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Episode #73 - When Claims Get Ugly: Mastering the Tough Conversations
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Ever had to break bad news to a policyholder already on the verge of tears—or threats? In this episode, Chantal and Sandy share real-world strategies adjusters actually need (no vanilla “just be empathetic!” advice here).
🎙️ You’ll learn:
✅ What to do when a claimant starts crying—or yelling
✅ How to set expectations without sounding cold
✅ Tips for staying calm, professional, and in control
✅ Why role-playing and preparation are your secret weapons
Whether you’re a seasoned adjuster or just starting out, this episode will help you handle high-stakes conversations with…
The skinny
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