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Episode #105 - Can Claims Ever Be Truly Objective?
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Adjusters are expected to be objective, but is true objectivity even possible when every claim requires judgment?
In this episode of The Art of Adjusting® Podcast, Bill and Chantal explore how confirmation bias, anchoring, and preconceived notions can influence claim investigations. They discuss the importance of distinguishing facts from inferences and opinions, challenging initial assumptions, and evaluating favorable and unfavorable evidence by the same standard.
From police reports and witness statements to prior adjuster notes, even seemingly reliable information can…
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