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Episode 107: Negotiation Lessons From 10,000 Insurance Claims
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Negotiation gets blamed for a lot of bad claims outcomes, but the real culprit is usually something simpler: weak investigation and unclear documentation. We sit down to share negotiation lessons we’ve learned across thousands of insurance claims and why “because I said so” collapses the moment a claimant, attorney, contractor, or public adjuster pushes back.
We walk through the signals that tell us when it’s time to negotiate, when it’s too early, and when the other side is quietly preparing for litigation. From liability and bodily injury to property claims, we explain how…
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