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Episode #101: Assume Less And Investigate Better
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The quickest way a claim goes sideways is not a coverage dispute or a tough claimant. It’s one small word that sneaks into our thinking and hardens into “truth” before we’ve earned it: assume. We talk candidly about how assumptions show up in real insurance adjusting work and why they lead to extra work, bad decisions, and sometimes lawsuits when new facts surface later in discovery or deposition.
We get specific about where bias starts, especially in the first loss notice. Agents and insureds may write a convincing narrative using everyday words that don’t match policy…
The skinny
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