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Episode #98: How Insurance Adjusters Get The Full Story With Recorded Statements
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People hear “recorded statement” and assume it’s a trap. We don’t see it that way, and if you work in claims adjusting, you shouldn’t either. Bill Auten (Auten Claims Management) and Chantal Roberts (CMR Consulting) lay out what a recorded statement is really for: a clear, professional record of what happened that helps you investigate the claim, preserve evidence, and make the right call on liability, coverage, and damages.
We get practical about preparation before you ever hit record: knowing your claim file, planning your roadmap without clinging to a script, and using…
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