Episode #89: Deposition Survival For Adjusters

The Art of Adjusting® Podcast · Feb 27, 2026 · 1h 6m · transcript

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Ever felt your file work turn into a courtroom minefield? We sit down with a clinical neuropsychologist who coaches witnesses to break down why depositions are adversarial even when they sound friendly, and how adjusters can protect credibility without oversharing. From honey and vinegar to the Columbo “play dumb” tactic, we map the playbook plaintiffs use to trigger fight-or-flight—and the tools you need to stay calm, concise, and consistent.

We draw a sharp line between fact witnesses and corporate representatives, explaining why mixing roles creates contradictions that…