Shows / FWRD: An EasyCare Podcast
FWRD: An EasyCare Podcast
Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to…
Episodes
- FWRD: An EasyCare Podcast
Compliance Matters: Protecting Your Dealership from FTC Risk with Erica Blackmon & Shannon Robertson
The latest episode of FWRD tackles a topic every dealership needs to take seriously right now: FTC compliance. Hosts Corey Smith and Erick Jauregui are joined…
- FWRD: An EasyCare Podcast
Turning Used Cars Back Into a Profit Center with Eric Meahan
In this episode of FWRD, hosts Corey Smith and Erick Jauregui speak with Eric Meahan, Managing Director of Repair360, about the declining profitability of used…
- FWRD: An EasyCare Podcast
Leveling Up Leadership Culture with the Team Reeder Trausch Marine
In this episode of FWRD, Erick Jauregui sits down with the leadership team from Reeder Trausch Marine to explore what it takes to build a high-growth…
- FWRD: An EasyCare Podcast
How Better Communication Improves Service Performance with Bernie DeGraw
In the latest episode of FWRD, Erick Jauregui speaks with Bernie DeGraw, a senior education developer for MRAA. They discuss the evolution of customer…
- FWRD: An EasyCare Podcast
The Future of Fixed Ops with Russell Hill from Fixed Ops Marketing
In this episode of FWRD, Corey Smith sits down with Russell Hill, Co-Founder and Managing Partner of Fixed Ops Marketing, to discuss why dealership websites…
- FWRD: An EasyCare Podcast
From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis
See EasyCoach in action: easycare.com/easycoach What if every F&I conversation in your dealership could drive better performance, stronger compliance, and…
- FWRD: An EasyCare Podcast
Leadership in Building Winning Teams-with Jamison Carrier
In this episode of FWRD, Corey Smith and Erick Jauregui sit down with leadership expert and author Jamison Carrier to discuss what it really takes to build a…
- FWRD: An EasyCare Podcast
Winning the Service Game: New Plays for 2026 and Beyond
In this episode of FWRD, Corey Smith and Erick Jauregui break down what it really takes to win in fixed operations in 2026 and beyond. Service is no longer…
- FWRD: An EasyCare Podcast
The Service Advisor Evolution: What 2026 Will Demand
In this episode of FWRD, hosts Corey Smith and Erick Jauregui break down what dealerships must do to professionalize the service advisor role in 2026 and…
- FWRD: An EasyCare Podcast
The ART of AI: How Dealers can learn, adapt, and prepare for the future with Sean Hartman from TOMA Ai
AI is everywhere in automotive right now, but not all “AI” is the same. On this episode of FWRD, Corey Smith and Erick Jauregui sit down with Sean Hartman, VP…
- FWRD: An EasyCare Podcast
The Road to 2026: Innovation, Speed, and the Reconditioning Revolution with Eric Meahan from Repair On Demand
In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui sit down with Eric Meahan to explore how data-driven reconditioning helps dealers reduce…
- FWRD: An EasyCare Podcast
Giving That Reflects Love with Brent Smith Owner from Craig Smith Chevrolet
What does leadership look like when profit is no longer the priority? For Brent Smith, it looks like showing up for people who are often forgotten. In this…
- FWRD: An EasyCare Podcast
Words That Drive Results with Laurie Halter from Charisma Communications
In this episode of the FWRD Podcast, Corey Smith sits down with Laurie Halter to discuss why authenticity and clear communication are essential to building…
- FWRD: An EasyCare Podcast
The Journey from a Service Advisor to Service Manager With Erick & Corey
In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui unpack one of the biggest transitions in fixed operations: moving from service advisor to…
- FWRD: An EasyCare Podcast
From Cold Calls to Smart Bots: The Future of BDC Starts Now with Matt Raymond
In this episode, Matt Raymond, COO of Bowtie Solutions, joins Erick Jauregui to share how dealerships can modernize their service BDCs without sacrificing…
- FWRD: An EasyCare Podcast
The Digital Why: Your Website is the New Showroom
What if your dealership website worked like your best employee—always converting, engaging, and selling 24/7? In this episode, Russell Hill returns to the FWRD…
- FWRD: An EasyCare Podcast
What AI Is Learning from Your Reviews (and Why It Matters)
In today’s digital-first environment, your dealership's long-term success hinges on more than just what you sell — it depends on how you listen. On this…
- FWRD: An EasyCare Podcast
Rubber Meets Revenue with Eddie in Service
Most customers don’t even know dealerships sell tires—and that’s a major opportunity. In this episode of FWRD, Corey Smith sits down with Eddie Campbell, GM of…
- FWRD: An EasyCare Podcast
Service that comes to you- Why Mobile might be your next Profit Center With Jeremy Stephens Operations Director at Bozard Ford Lincoln
Mobile service is no longer just a future trend — it’s actively reshaping how dealers deliver value, drive retention, and grow their fixed ops revenue. In this…
- FWRD: An EasyCare Podcast
105. FWRD-Fix the Team, Fix the Business: Chris Craig on Retention, Leadership & Service Culture
With a 49% turnover rate among service advisors, today’s fixed ops challenges go far beyond customer satisfaction — they begin with the employee experience. In…
- FWRD: An EasyCare Podcast
104. FWRD- Driving The Dealer Voice with Jordan Cox
In today’s market, attention is currency—and if your dealership isn’t showing up online, you’re missing the sale before it starts. In this episode of the FWRD…
- FWRD: An EasyCare Podcast
103.FWRD - Franchise Laws, Tech Shortages & EV Realities
In this episode of the FWRD podcast, Christine Vinatieri-Erickson, President of the South Dakota Auto Dealers Association, joins hosts Corey Smith and Erick…
- FWRD: An EasyCare Podcast
102. FWRD- Sean Reyes of Recall Masters: Turning Recalls Into Retention
In Episode 102, Corey Smith and Erick Jauregui sit down with Sean Reyes, Chief Marketing Officer at Recall Masters, to discuss the untapped opportunity in…
- FWRD: An EasyCare Podcast
101. FWRD- Windshield Protection That Sells: The Crystal Fusion Model
On this episode of FWRD, hosts Corey Smith and Erick Jauregui sit down with Gary Locicero, VP of our sister company Crystal Fusion Technologies, to talk about…
- FWRD: An EasyCare Podcast
100. FWRD- Mastering the Ops: Ron Overs on Fixed Operations Excellence and Sales Synergy
In this episode of the FWRD Podcast, hosts Corey Smith and Erick Jauregui welcome Ron Overs, Publisher of Fixed Ops Magazine, for a dynamic conversation about…
- FWRD: An EasyCare Podcast
99. FWRD-Dealer Strategy with Brooke Furniss: Optimizing Ops & Sales
In this episode of FWRD, hosts Corey Smith and Erick Jauregui sit down with Brooke C. Furniss—founder of BZ Consultants Group and host of Facts Not Feelings—to…
FWRD: An EasyCare Podcast98. FWRD - BDC Success, Fixed Ops Focus & Driving Customer Engagement with Shawn Armorer
In this episode of FWRD, hosts Corey Smith and Erick Jauregui sit down with Shawn Armorer, a BDC consultant with over 24 years of automotive experience—from…
FWRD: An EasyCare Podcast97. FWRD - Fixing the Fixed Ops Talent Crisis with Robert Migliaccio
In this episode, hosts Corey Smith and Erick Jauregui sit down with Robert Migliaccio of Valley CMA to discuss one of the automotive industry’s biggest…
